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Micros 3700: Prices sync but names don't 2

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Russman52

Vendor
Feb 20, 2018
6
US
Hey Everyone,

I use mymicros.net/oracle for reporting and I can't seem to get the names to update when I change them. The prices do, but none of the names. Same thing with discounts, I change the name and percent, the percent changes but the name doesn't. Can anyone help with this. Thanks in advance!
 
It's what's called, an alignment issue. It's why you should always...but especially with MyMICROS...create a new Menu Item, as opposed to writing-over an old one.

MyMICROS alignments are not easy (not something, an end-user can really do MO). If you don't have a support contract, do you have a MICROS person you turn to?
 
Hey HTSChris,

I don't have a support contract unfortunately. I do have programmers I can hire though. I don't have a million items on my POS and I wouldn't be opposed to deleting items and creating new ones, If you know that's whats creating the issue. Maybe I should test it out on something first, a group I don't have a lot of like 'gins'. Then see if the reports correct and decide if it's something i want to do with everything.
 
Every item has a number and that number is aligned into MyMicros. What ever you do you DO NOT DELETE, OVER WRIGHT OR CHANGE A PRICE WITHOUT PUTTING A END DATE ON THE OLD PRICE AND START DATE ON THE NEW PRICE. I have spent a week to do alignments for few sites.
Just keep on creating menu items and make sure not to many people have access to the configurator
 
Hey Scacea, I've just created some new entities in Micros 3700 and they are showing up in MyMicros as Temporary:90035/001 and Temporary:90036/001. Prices are fine, grouping is fine, reporting is all there, its just the entity name. Any ideas?
 
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