Micros 3700 opsdbs.cpp Call Failed errors on RES start

[BrianOK]

I have had the same errors come up in the past, and I was able to load a prior database to fix the issue. This time, however, no prior database will allow RES to start without errors.

After reading through the various threads that match this problem, I have yet to find any that address the answer to this one, sadly. My workstations, restaurant, and SQL Database Server all show as being active with a green arrow on the Micros Control Panel. I am able to change settings and view the database tables while it is running.

Outside of the firewall, we had a couple changes which *might* have affected it...namely that there are some top-level router IP changes that may have occurred. But, I'm typing this on the database server which is unable to access it's self-same database, so the top-level changes are still granting Internet access to the firewall properly.

Furthermore, after I clear the opsdbs.cpp Call Failed errors, it asks if I want to enter Backup Server Mode...but my ID doesn't grant access to it. Where do I go to enable my user to have access to enable the Backup Server?

Thank you for your help!

 

[Wildbar]

Employee Classes, Options, Other Parameters, Enable Back Up Server Mode

 

[BrianOK]

Thanks, Wildbar, I was able to give my user class permission to enter Backup Server Mode. However, after saving the changes, it is still saying my user ID isn't authorized.

 

[Kartel1]

This really sounds like an issue I had the other day. DB loaded to FOH and green check marks, but OPS was asking to enter BSM. This was after a patch though. Have you tried a DM rebuild or update?

 

[BrianOK]

Thank you for your reply, Kartel1. You're right - a problem could be arise through a mismatched database. We did attempt rebuilding it and updating with a patch, but it didn't change anything, so I rolled back the changes to ensure that we might still be able to get the cards run through standalone mode on the workstations.