Micros 3700 Happy Hour

[scottyp98]

So I've read the forums on Happy Hour and I have it programmed on my Micros 3700.

Here's the dilemma:

When I ring up my Happy Hour as the first item of a ticket it works perfectly. Then say I ring food, that is categorized as ALL LEVELS and that works great too...now;
If I ring another Happy Hour item the price is NOT the Happy Hour price but rather the 'Level 1" price. Stranger yet, if I press the Happy Hour item again, it then uses the correct Happy Hour price.

Further, if I click for the 'button to stay' down, it does weird things to the modifier page. example: With the 'stay down' box checked if i use the modifier in PREP ITEMS EXTRA and then click American Cheese, then press SPLIT it reads "EXTRA SPLIT" even though I've not clicked EXTRA AGAIN...when I take "stay down" off it works normally BUT the Happy Hour pricing doesn't work. Actually, not sure the Happy Hour pricing ever really works 100%.

Can you offer any help?

 

[Wildbar]

Make sure your "menu level classes" under " menu levels" have nothing in the "pop up to" boxes

 

[RES3700GUY]

ah... menu level H E double hockey sticks!
If you have a chance maybe you should switch happy hour from ML's to auto discounts. RES docs 4.3 will give you everything you will need to (re)program it. Way better and a lot easier to manage.

 

[scottyp98]

Thanks. I got Happy Hour to work, but what I have now is that when my guys you PREP ITEMS the modifier like 86, EXTRA etc stays down and then every modifier from that point on uses that modifier.

Example:

Burger
86 Bun (if it's not a part of group modifiers, they look for this in FOOD PREP).
they select 86 from the standard function keys that surround the different PREP ITEMS and click BUN.

NOW...as they continue the order they click on Chicken and they go to add Cheese to that item but instead of ADD CHEESE, it says 86 ADD CHEESE.

This is the only screen with this issue and it only happens when we are in Happy Hour (which uses a Sub level menu)

Any ideas?

 

[Wildbar]

See if you can find that touchscreen the modifiers use in "devices", "touchscreens", "styles" and make sure "Stay down" is not checked...