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Micros 3700 GSS Gift Card Expiration

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username124

Technical User
Jun 28, 2017
2
US
Howdy!

2 GSS Related Questions:

1) Expiration dates. Our policy is that our gift cards expire at 1 year from issue. However, we've ran into issues where the customer adds funds to the GC past the date of issue and the expiration date does not reset. Meaning, if a customer were to add $50 to a GC that is unknowingly 11 months from first issue, it still expires 1 month later. In addition, my company recycles GCs that are zeroed out, however we recently discovered that when we re-issue these cards, the expiration date does not change from its first issue. Needless to say, we've had to disable expiration dates as a temporary fix. Is there a workaround available?

2) I've heard tell that there are ways out there to set up GCs to auth/close similar to credit cards? I'm looking for a way for our cashiers to swipe, print with check remaining open, have customer sign check, and then close check with any additional tip deducted from the card.

Question 1 is definitely a priority, I just thought I'd combine both into a single thread. With that said, I've had a support ticket open with Oracle for nearly a month as I await to hear back from a "tier 2 engineer". Any insight as to whether or not there is a simple workaround would be appreciated.
 
Side note: Is it moral to expire gift cards? Most states have made this illegal for good reason, thus Micros has not enhanced this feature.

Do not allow reloads on existing cards, reissue a new card with the new balance.

The process to auth a card can be handled with new Media keys setup and touch screen keys, but is very involved. I would hire a programmer.

David Jenulis
 
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