Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Micros 3700 GSS Gift Card Expiration

Status
Not open for further replies.

username124

Technical User
Jun 28, 2017
2
US
Howdy!

2 GSS Related Questions:

1) Expiration dates. Our policy is that our gift cards expire at 1 year from issue. However, we've ran into issues where the customer adds funds to the GC past the date of issue and the expiration date does not reset. Meaning, if a customer were to add $50 to a GC that is unknowingly 11 months from first issue, it still expires 1 month later. In addition, my company recycles GCs that are zeroed out, however we recently discovered that when we re-issue these cards, the expiration date does not change from its first issue. Needless to say, we've had to disable expiration dates as a temporary fix. Is there a workaround available?

2) I've heard tell that there are ways out there to set up GCs to auth/close similar to credit cards? I'm looking for a way for our cashiers to swipe, print with check remaining open, have customer sign check, and then close check with any additional tip deducted from the card.

Question 1 is definitely a priority, I just thought I'd combine both into a single thread. With that said, I've had a support ticket open with Oracle for nearly a month as I await to hear back from a "tier 2 engineer". Any insight as to whether or not there is a simple workaround would be appreciated.
 
Side note: Is it moral to expire gift cards? Most states have made this illegal for good reason, thus Micros has not enhanced this feature.

Do not allow reloads on existing cards, reissue a new card with the new balance.

The process to auth a card can be handled with new Media keys setup and touch screen keys, but is very involved. I would hire a programmer.

David Jenulis
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top