micros 3700 error when trying to add a new device

[rpowers2]

Hey guys, any idea why this would be happening, we tried adding a new device and it's throwing some errors, pictures below.

Any suggestions or tips to fix this issue?

sorry for the poor microsoft paint work

 

[jimmymcp02]

Can you click on the journal then add a new device? i think i have seen this error before when i deleted a device and then i tried to added another one but somehow there were left over traces from the previous deleted device in the database .

 

[paulapalmer]

Follow these steps

1. Close any/all copies of the Host Adapter that are running on the server. (Visible in the system
tray near the clock on the desktop.)
2. Start the Host Adapter software again and run a gift card balance inquiry to test the system.
3. If that does not solve the problem. Test the internet connection on the Server. Make sure it can
connect to us by directing the web browser
4. If that works, make sure that the IP address and port# in the SVC interface matches the values
that the Host Adapter is listening on. On the 3700, this is in the msvc-sts settings in the svcConfig.cfg file. On the e7 this is the msvc-sts settings in the configurator -> interfaces
screen.

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