Micros 3700 Error message

[RoeserTechnologies]

I am new to the POS world but making my way through it. I have a customer I am programming there menu for and when I add in a condiment option (that has a price on it) it give me the error message "Check 'Do not post to report' option" and I dont know what is causing it or how to fix it. The goal is to have an item with an upcharge for extra's. Example, they order a bowl of chill and the cheese is an extra $1.00 (see attached screen shot). Any help is appreciated!

 

[DrZogg]

Look at the mi/calss that is being used. Uncheck the reports tab as the error message reads

 

[DrZogg]

And it looks like 9700 not 3700

 

[DrZogg]

Forget that last one... is it 3.2?

 

[TobeThor]

I think the issue may be that you assigned a price to a menu item that was programmed as a condiment vs a regular menu item. When you do that I think you have to be careful just how the condiment was originally programmed. IOW: you just can't assign a price to a condiment. I think your POS is flagging that out to you.

It's possible that you have not programmed the menu item to;
1. Print on the guest check
2. Print on reports
3. Linked it to a proper sales group

So rather than "uncheck" something the POS may be asking you to "check" something.

Compare the programming of your new menu item to other items that behave in the same way but have been working in the database for a long time. IE: Burger/Pizza toppings

 

[RoeserTechnologies]

DrZogg, that did the trick. TobeThor, I will take a look and compare to other items and see how it is configured but for now DrZogg's tip solved the problem.

Dr.Zogg: I am not exactly sure how to see what version I am using other than the label at the top of the screen. It says 3700 but I am not exactly sure.

Thanks for the help everyone!

 

[krazeeddie]

go to control panel click about