Hello,
I have a problem with two of my Micros 3700 locations failing to transmit any information to myMicros.net. They are Windows 2k boxes running v3.2. Both stores stopped communicating at the same time on the same day. Both machines can connect to the internet and have had no other connection issues, i.e. Credit cards still process and they connect to the EM server nightly with no issue. The logs for one machine show repeated msi failures while the other shows NetBIOS failures. The RTA logs are normal and seem to be processing but no info is transmitted. I reinitialized msi and disable NetBIOS just incase there was a duplicate name issue. The local Micros vender that sold the machines has reinstalled .connect and they are at a loss as to what it could be. Has anyone else had an issue like this?
I have a problem with two of my Micros 3700 locations failing to transmit any information to myMicros.net. They are Windows 2k boxes running v3.2. Both stores stopped communicating at the same time on the same day. Both machines can connect to the internet and have had no other connection issues, i.e. Credit cards still process and they connect to the EM server nightly with no issue. The logs for one machine show repeated msi failures while the other shows NetBIOS failures. The RTA logs are normal and seem to be processing but no info is transmitted. I reinitialized msi and disable NetBIOS just incase there was a duplicate name issue. The local Micros vender that sold the machines has reinstalled .connect and they are at a loss as to what it could be. Has anyone else had an issue like this?