Micros 3700 Cash Drawer Set-up ???

[kellydomebar]

Hello! I am the manager of a bar using Micros 3700. Recently I had to swtich out our workstation (we only use 1 workstation and 1 cash drawer). But, I cannot get the workstation the "recognize" the cash drawer. I plugged in the cash drawer to the workstation in "cash drawer 1" & I followed the instructions: POS configurator/devices/user workstations/cashier/assign cash drawer by UWS. Right now, we cannot open/close our cash drawer on demand from the work station. Any help is GREATLY APPRECIATED!

Thanks in advance, Kelly.

 

[DrZogg]

In Devices\User Workstations\Cashier does the unit have a Cash Drawer? Look at the settings from another machine and set the same here in regards to cash management, assigning cashiers etc

 

[kellydomebar]

The unit has a cash drawer (assigner to cash drawer 1).

Whether working at the database or workstation, all settings are the same for assigned cashiers and cash cash drawers..

Thanks again!

 

[DrZogg]

So are you using cashiers or cash management? You need to provide more information. Can you do a no sale and kick the drawer? Is it for balancing ? What are the reports used to balance the other tills?

 

[Mirko981]

Have you ever used Micros Aplications/Confidence Test ??

 

[DrZogg]

Good point Mirko. Need to make sure the CD is in CD #1 & test the firing using confidence test or no sale

 

[kellydomebar]

We are using Cashiers, I beleive. If I try to use "No Sale" to open the drawer, it says "No cash drawer assigned". The drawer is balancing, we only use the "pre-close" report.

What CD should I be using? and where should it be?

This is my first time using Micros 3700, and I really appeciate your patience. Thanks!

 

[kellydomebar]

Ok, under Micros Applications/Confidence Test/cash drawer 1, the PCWS options are unavailable...?

Thanks again!

 

[DrZogg]

OH Why didnt you say so? Its the employee / login you are using. This user does not have a cash drawer assigned. In confugurator go to employees\pos for the user and select the drawer 2 for cash drawers.

Your user does not have a cash drawer assigned.

 

[kellydomebar]

Thanks Dr.

All users have a cash drawer assigned, and still the same error message is coming up..

Now, we are having bigger problems..

For no apparent reason, when we try to close-out open tabs (cash, credit..) we get another error message. "Till Assignment is Required in this Revenue Center".

I am very concerned about this because we cannot close out the drawer or get accurate sales reports.


Thank you so much for all your help and patience, Kelly

 

[PartyOnDude]

Speaking of Micros Connfidence Test, Does anyone know how to descramble the user access code to open a cash drawer? I am trying to open 2 used ones I bought online with Micros Confidence Test. I remember that you must take their 6 digit code and add or subtract to it to make a constant value... Thanks a million...

 

[PartyOnDude]

Found it after 2 hours of googling!

Props to kermit01de

kermit01de (TechnicalUser) 28 Jul 06 7:20
Sorry i missed that ... long time since I worked for micros I just had to ask someone who is in the know and here are the results:

There is a 6 digit number displayed - and the formula for the access code is

1. x 2. + 4. + 6. digit

example: displayed number is 352567
-> 3 x 5 + 5 + 7 = 27

Tell me if it worked...

Regards

Mirko

 

[TechBob28]

Can Someone provide a link to the Micros manual for Custom Reports #100134-508?