When we try to close out a bill for a guest, where the total is $60, but the guest wants to pay $20 cash, and the rest on credit card, POS freezes when the server tries to run the cash payment first. They have to then void out the payment, run the credit cards first with the requested amount, let's say 40$, then run the final balances as cash. Is there a way in POS Configurator to change this behavior so that cash can be collected at any time during the check closing?
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MICROS 3700 Cash/Credt/Check Payment
- Thread starter towens
- Start date
What exactly do you mean by the POS Freezes?
There should be no restriction on what order you pay with the different amounts.
If the POS Freezes when you place the cash payment then how do you process cash payments which dont also have a credit card?
Do you want some custom SIM scripts developed. Contact me via my website
There should be no restriction on what order you pay with the different amounts.
If the POS Freezes when you place the cash payment then how do you process cash payments which dont also have a credit card?
Do you want some custom SIM scripts developed. Contact me via my website
- Thread starter
- #3
I'm trying to explain this as best as possible as I'm doing the troubleshooting for this restaurant remotely, so they're telling me it freezes when they try and run cash payments, and that's really all I have to go off of. Is there a setting in POS Configurator that controls that behavior that they may have enabled though?
Micros works the same regardless of payment type. A payment is a payment whether it is Cash, Credit Card or Mr Jones Fake Money. It will keep accepting payments until the total due is less than or equal to zero.
Its setup in the same way in the Pos Configurator. The only different is an interface that the payment is linked to.
Credit Cards are linked to a credit card interface which authorises the payment.
Normally cash is not linked to an interface but it can be. In the Tender Media setup of Cash have a look on the PMS tab and see if an interface is linked. If so what is this interface doing?
You really need to get more information about this "freeze". Do they need to restart the workstation? Does it freeze for 10, 20, 30 seconds. Is the freeze a consistent amount of time? Are any errors displayed?
Do you want some custom SIM scripts developed. Contact me via my website
Its setup in the same way in the Pos Configurator. The only different is an interface that the payment is linked to.
Credit Cards are linked to a credit card interface which authorises the payment.
Normally cash is not linked to an interface but it can be. In the Tender Media setup of Cash have a look on the PMS tab and see if an interface is linked. If so what is this interface doing?
You really need to get more information about this "freeze". Do they need to restart the workstation? Does it freeze for 10, 20, 30 seconds. Is the freeze a consistent amount of time? Are any errors displayed?
Do you want some custom SIM scripts developed. Contact me via my website
- Thread starter
- #5
BootstrapperRI
Programmer
Make sure the system is not prompting for a required entry. When the system is "frozen" have them read to you the message in the yellow information bar. If it says anything other than "Ready for your next entry", then it is not actually frozen, but waiting for something to be entered.
David Jenulis
David Jenulis
microslady
Vendor
It is likely that the prompt is "credit auth exists, abort payment" in which case you need to press the Clear(NO) button to post the cash payment. This is by design.
themicroslady.com
themicroslady.com
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