Micros 3700 AutoSeqServ not running

[waterfool]

Hello,

I am the go to IT resource for a local resaurant and they have an older Micros 3700 system (4.1H - if I remember correctly). I am running into an issue with the system with getting 'No Connection to Autosequence PC'. In looking into this the AutoSeqServ is not in the Windows services, and if I launch it manually it starts and then closes. I also can't seem to add this as a service, so if someone could peovide an export of the Registry key that would possibly help.


Thanks for the help.
Ed Golden

 

[waterfool]

Ok, I managed to find an older version of AutoSeqServ.exe and getting it running as a service. Looks like the Auto Sequences are running, I'll know more in a couple of hours when I look at the system.

We are still getting 'No Connection to Autosequence PC' when running Server Reports & Flash Reports. Can someone verify the file size (and CRC if possible) of the AutoSeqServ.exe (and related DLL's) for 4.1HF3?

I think the one I have may be still causing the problems with the reports because it is an older version, but I also think the correct version is corrupt, hence the file size/CRC check.

Thanks

Ed Golden

 

[michelle305]

Can you validate the db?

 

[waterfool]

Yes, everything checks out with the DB. We can even run reports from the server side. Auto sequences also look to be running.

 

[MikeRose]

Have you verified your hosts and mds hosts files. If there is an IP mapped improperly, this could happen.

 

[waterfool]

Just verified them again. Re-ran the CAL tool on the clients as well just to make sure.

Also in looking at the logs we are getting:

Class is configured to run as a security ID different from caller

on the autosevserv.exe service.