Micros 2700 to printer problem 2

[eddyg3]

I was wondering if any one can help me with a printer problem. I have 2 Micros 2700's in use at a restaurant, one of which was recently repaired. The restaurant also has 3 printers, one for each unit, and one bar printer that also doubles as the kitchen printer. The printers are Epson U220b's. The problem is that food and drinks print to both register 1 and the bar printer when they should only go to the bar. It also prints server reports and guest checks at at both printers when they should only go to register 1. I also noticed that both printers will have "bar printer" printed on the ticket, and "restaurant printer" printed on the food and server reports. I have a manual, and have adjusted the device table every way I can think to do, but it seems that the registers are reading the bar printer and printer 1 as the same. The printers are connected by IDN cable with register 1 connected to IDN 1 and bar printer to IDN 2. I have adjusted the DIP setting on the back of the bar printer to match IDN several times and several ways.
I have looked through almost all posts pertaining to this topic and tried the solutions without success. I do not know if the problem is a device table or other problem. Can anyone help with a solution or put up an example of the device table with 2 system units and 3 printers ? I have only found examples using 1 unit. I have also gone into diagnostics on both units and it says there is No CIB in either unit, just a TIB in each.
I am at my wits end , PLEASE help ??

 

[CathalMF]

Maybe it would be a good idea if you can post pictures of the IDN settings on both printers and pictures of the configuration of the terminal for the printers.

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[eddyg3]

Thank you for your reply. I do not have pictures of the settings, but I can show you the configuration.

dten / / type / isn gna / isn lna / idn id / lfs // dip settings of idn card2 of printerd
00 / / 0 / 0 / 0 / 0 / 0
02 / register 1/ 1 / 1 / 1 / 0 / 0
03 / printer 1 / 2 / 1 / 1 / 1 / 2 // printer 1 1-off 2- off 3-off 4- on
04 / register 2/ 1 / 1 / 2 / 0 / 0
05 / printer2 / 2 / 1 / 2 / 1 / 2 // printer 2 1-off 2-off 3-off 4 -on
06 / c i b / 6 / 1 / 3 / 0 / 0
07 / bar printer/ 2 / 1 / 3 / 2 / 8 // bar printer 1-off 2-off 3-on 4- off

the printers are connected as, printer 1 connected to register 1 at through idn 1 on the printer idn card.
the bar printer is connected to printer 1 on idn 2 on the bar printer idn card to idn 2 on printer 1 idn card.
printer 2 is connected to register 2 through idn 1.
both printers are connected to their registers by the printer port on the back of the unit at the tib card ( I think ), back of unit at bottom far right port.

Although there is a cib card on the device table, it does not show at either register in diagnostic mode. I have changed idn and isn lna of bar printer several times while changing dip switch settings to correspond to idn # and doing a system reset with no luck. I also did a diagnostic on all printers by setting the dip switch to 7 and power up while holding the feed button and they tested good. I am guessing that I am doing something wrong in configuration or settings, bit I really don't know. The manual is a little confusing.
I hope this is enough to go on. Thanks.

 

[TobeThor]

The CIB is using LNA #3
The only ptr using LNA #3 is the bar ptr
if no CIB is present the bar ptr as programmed won't work

The device table needs to be re-programmed and the bar ptr needs to be connected via IDN style connection
Can you connect the bar ptr to the ptr that's currently connected to either Reg #1 or #2's ptr?

 

[PosGuyUS]

Did you try contacting the folks that repaired the printers? Is the bar printer plugged into the CIB?

Try shutting off the printers, leaving 1 on at a time and see where output goes. They should backup somewhere, that might give you some idea of what's going on.
When the printers are printing, do they print slower than normal?

 

[TobeThor]

Also; the DTEN #'s determine all printing assignments/routing. Your device table indicates that the 3 ptr's you have are DTEN #'s 3.5.7 so anywhere you input ptr routing you will use those #'s. Examine your Order Device Table, what is the current routing? Is the routing the same at each register?

 

[eddyg3]

Thanks for responding.
I will try to answer your questions as best I can.

TobeThor: I did try connecting the by changing the printer LNA to 2 and I think LNA 1 ( with system reset), although I really don't remember all the combinations I tried . Also the bar printer is connected to register 1 printer on IDN 2.
Also, The order device table is set to route food and drinks to to bar, and while those do print to the bar, they also print to register 1.I did make sure the order device table was the same at both registers. I appreciate your insight, and I will use it to recheck all the things your suggested. Thanks.



PosGuyUS: Actually the printers were not repaired but one of the registers #(2). Also the bar printer is plugged into printer 1 on IDN #2. The system has a CIB on the device table, but diagnostic mode shows no CIB at either terminal. The only time it seems to run slower is if you run a sales report #5 at register 2. It is noticeably slower than if you run it at register 1. I do think your suggestion of leaving 1 printer on at a time may shed some light on this, thanks.

 

[PosGuyUS]

sorry, I am a bit rusty on the 2700 but I used to know it by heart.
The GNA for all devices should be the same, so a 1, which I believe you have it set at.
The LNA is basically saying term 1 is LNA 1 and the printers attached to it are also LNA 1. IDN is the port on the back to attach a printer to. If you set the IDN to a 0, then it is an attached printer which is the one that plugs right into the board, I believe you don't have those. So IDN 1 means, plug that printer into the IDN port and address it with the last dip switch on. The dip switches are Hex so 8,4,2,1. Last one on is 1. second to last one on is a 2, last 2 on is 3.
So for term 2 you should LNA 2 and a printer on LNA 2 with IDN 1 on it. With the last dip switch on it.
I believe your bar printer settings is showing that the bar printer is on LNA 3 which is the CIB. I think it needs to be a 1 since it it plugged into printer 1.

 

[eddyg3]

Thanks, what you said helps me greatly understand what is going on. The manual is so confusing! I can't wait to try yours and TobeThor"s suggestions. It just stinks that I won't be able to do anything until Saturday because of conflicting work and business hours. Thanks again guys and I'll post my results.
One last question,There are 2 ISN ports on the back of each unit; Is there a difference as to how the 2 system units are connected at the ISN ports or does it even matter?

 

[PosGuyUS]

the way I recall, there are 2 communication ports on one corner and on the other there is 1 printer port. I don't remember there being 2 printer ports.
On each device in the 2700, there is 2 ports for communication. The idea is to make a daisy chain or clothespin line for the network. Typically you try to do the clothespin so if a device fails, it won't take out the printers or terminals after it on a daisy chain.
The CIB would be on one device.

 

[eddyg3]

Success !!!!! Your suggestions worked . Thanks you guys ! You don't know how much I appreciate your help !!!!!

 

[PosGuyUS]

good to hear. Good luck.