Micollab Server

[Tinos]

Hi all.

I have a Micollab server which keeps giving the below error:
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
What could be wrong?

 

[KB1975]

Which application are you accessing when you get this error?

 

[Tinos]

The web interface server manager.

https://<serverFQDN>/server-manager

 

[Billz66]

What version
what platform(physical /vmware hyper-v)
is it deployed correctly ( adequate resoources )
is the hardware it is loaded on supported

we have seen issues like this where customers have asked us to help and the hardware isnt adequate

If I never did anything I'd never done before , I'd never do anything.....

 

[Tinos]

Version is 8.1.2.104
Platfrom is Hyper-V. RAM is 8Gb, Processor is 4core and HDD is 117Gb.
SSH login works. On the same host there is MBG server and web admin is fine.
What can I possibly lookout for?

 

[Billz66]

was it deployed as a generation 1 ( in hyper-V)
if not you have to build it again

If I never did anything I'd never done before , I'd never do anything.....

 

[Tinos]

HI all.

I have reinstalled the server as Gen 1 and it is up as normal. My new challenge is that mobile clients connect when outside the network and when inside they give error 21 cannot connect to server. There is IP connectivity between the mobile clients and the server. Packet traces show the server and the clients exchanging TCP traffic however they don't connect.
Kindly advise on what I should check?
Thank you.

 

[Billz66]

have you configured split dns
eg for micollab with internal NIC set as 172.16.20.2 PUBLIC Ip 200.200.200.200 and name conf.company.com

eg external PUB ip 200.200.200.200 -> conf.company.com
internal IP 172.16.20.2 - > conf.company.com

If I never did anything I'd never done before , I'd never do anything.....