MiCollab Name update issue

[kwbMitel]

MCD 8.0 PR3
MiCollab 7.3

I have opened a ticket with Mitel on this for the one site I have noticed. When you update the name via the Micollab, the Tel Dir on the MCD does not get updated.

I don't know if this is global or unique to my site.

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What's most important is that you realise ... There is no spoon.

 

[tlpeter]

Thanks, gonna install one Monday on the same version.
What happens if you change it from esm?

BAZINGA!

I'm not insane, my mother had me tested!

 

[kwbMitel]

I did not check that direction

It is the tel dir that does not update, The User name updates on the MCD

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What's most important is that you realise ... There is no spoon.

 

[SXWizard]

Maybe the Directory Name (or matching Tel Dir name)got manually changed at some point. From the Help file for Directory Name field in the Service Profile tab of Users and Devices:

The user's name as it will appear in the Telephone Directory form (Lastname,Firstname). The name is auto-filled from the Last Name and/or First Name fields in this form. You can change the Directory Name by modifying the entries in Last Name and/or First Name fields or by editing this field. Changing this field does not affect the Last/First Name fields and once you manually modify this field, it is no longer affected by changes to the Last/First Name fields.

 

[kwbMitel]

I am strongly suspicious that this is a bug as the Tel Dir programming was modified for release 8

I know I have not seen this issue on previous versions and I've been doing a lot of these lately.

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What's most important is that you realise ... There is no spoon.

 

[Billz66]

I have same software levels

Created a user on Micollab as test user

checked Mivb - all ok

change first and last name in micollab
to tester user2 , user account was updated in MiVB and teldir

If I never did anything I'd never done before , I'd never do anything.....

 

[Jemson]

Any SDS issues reported on either end?
Assume you went through the whole cluster and reconcile process initially?

 

[kwbMitel]

No SDS issues, nothing to reconcile

@Billz66 how did you initially create your user? i used bulk import

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What's most important is that you realise ... There is no spoon.

 

[Billz66]

I just did it from Micollab users and services , have tried again from bulk import

still works for me

What are the changes that you are making ...have you turned it off and back on again ?


- This created using bulk user import

​

MiVB User

​

changes made from micollab User

​

MiVB result

​

If I never did anything I'd never done before , I'd never do anything.....

 

[kwbMitel]

I've tested 6 ways from sunday. The tel dir does not update any way that I've tried.

In your last screen shots, All of those update for me as well. Just not the tel dir.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Billz66]

Sorry forgot to screenshot that

did you change anything in sds sharing or leave it all at default ?

were the systems installed at that versionor upgraded to them?

just clutching at straws now... mine were recently installed at those software levels and no changes were made to default sds config


If I never did anything I'd never done before , I'd never do anything.....

 

[kwbMitel]

Brand new standalone site, no adjustments to SDS

**********************************************
What's most important is that you realise ... There is no spoon.