Hello All:
Wondering if others have experienced this behaviour. The organization is an IE environment. We have been experiencing a new issue with MiCollab and ACD Agent Logins via Ignite, in that a Windows Security Authentication request pops up looking for userid and password. This is happening in tested browsers (IE, Chrome, Edge) however is not experienced in Firefox. Neither Network credentials nor MiCollab credentials satisfy.
The window can be cancelled and the agent can log in without issue. Other challenges exist if the credentials are saved. Moving agents to use Firefox is not an option. We've tried adding the URL to safe sites.
Thoughts?
Thanks for any and all tips.
Wondering if others have experienced this behaviour. The organization is an IE environment. We have been experiencing a new issue with MiCollab and ACD Agent Logins via Ignite, in that a Windows Security Authentication request pops up looking for userid and password. This is happening in tested browsers (IE, Chrome, Edge) however is not experienced in Firefox. Neither Network credentials nor MiCollab credentials satisfy.
The window can be cancelled and the agent can log in without issue. Other challenges exist if the credentials are saved. Moving agents to use Firefox is not an option. We've tried adding the URL to safe sites.
Thoughts?
Thanks for any and all tips.