Micollab client UC endpoint can not conference

[Hawaii5O]

Has anyone had an issue doing conference using softphone. seems like the softphone can only transfer.

 

[mitelchi]

Hi, are you using PC Softphone? In PC, only MiNet softphone support conference, SIP Softphone does not.


Kelvin

 

[Hawaii5O]

PC Soft phone is UC endpoint device type on the 3300 controller.

 

[mitelchi]

UC Endpoint = SIP Phone. Do not support conference call. You need to use "app server port" as device type which is Minet softphone.


Kelvin

 

[Hawaii5O]

i changed the device type to 5020 and the Micollab Client softphone does not activate. do I need to do anything else to activate the softphone.

 

[jpruder]

Add the pseudo MAC to the phone

 

[Hawaii5O]

How do I configure the Micollab 7.0 client to use the 5020 as a softphone?

 

[Hawaii5O]

what is pseudo MAC? Any made up MAC like ff:ff:ff:f1:01?

 

[mitelchi]

Hi, please see below from MiCollab Client Admin Guide:

Note: The Device ID is a network MAC address consisting of 6 hexadecimal
numbers separated by colons. It starts with a1:21:00 and contains the Directory
Number within the digits. The 0 (zero) digit is replaced by the letter a, the * symbol
corresponds to the letter b and the # corresponds to the letter c.
For example, a Directory Number of 71*0#8 would have a Device ID of
a1:21:00:71:ba:c8​

Kelvin

 

[jpruder]

Also you can use the sip softphone and the internal conference bridge on newer software. I would program the sip as generic and not uc endpoint as you have more options. Calls can be transferred using a speed dial to a bridge, and after all are chosen you just join too

 

[JCCDM]

Hey Guys,

Just on the conferencing subject, someone has asked me about the default settings and fields when scheduling a conference through the collaboration tab in Micollab Client.

Does anyone know if it is possible to add or change to those fields manually, via Mitel or not at all?


Much appreciated.