MiCollab Client to log in to ACD Skill Group 1

[jaustill]

thread1329-1755151

In the "server-manager" under "Applications" I selected "MiCollab Client Service" then clicked the button for "Configure MiCollab Client Service". Next under the "Enterprise" tab I selected "Default Account Settings" and checked the box next to "Enable ACD features in client"

The ACD icon still does not show up in the Micollab Client

In an old post Daniel posted a solution, but I am unable to make it work, any suggestions would be appreciated

danramirez (Programmer)(OP)17 Sep 15 09:05

IT IS available and we have it working now. We had hard time to configure it last night but we finally managed. Tech Support guys also said it was not supported but if you look at the MiCollab Client Help on line it mentions it. There is not much info about it but you can use it and if it is on the Help it is supported. Thing to bear in mind:

1. Standard ACD agents
2. Desk Phone and MiCollab Client (Minet) should have Full IP User licenses, not mutidevice
3. In Mi Collab (Accounts) you shoud link the two extensions to belong to the same user
4. In ACD Tab you shoud add the skill group and members (Memebers should also be created in MCD)
5. Very important, you should enable ACD for Deslphone and softphone in the User and Service form (MCD)

 

[jaustill]

Can anyone help? Mitel is no help at all.

 

[Mitelpassion]

Goto MiCollab server and click on MiCollab Client (this is version 7)
click on configure Micollab Client Service

Goto default account settings:
select the checkbox for "enable ACD features in client"

This is only for traditional ACD agents, can't be used with hotdesking

goodluck

 

[jaustill]

That helped a lot

I found it so I am making notes here:
In the MiCollab server-manager [ which used to be called the Mitel Applications Suite (MAS) ] under "Applications" select "MiCollab Client Service" next click the "Configure MiCollab Client Service" button on the "MiCollab Client Service Administration" page next select the "Accounts" tab then click the account you want to edit next expand "Account Settings" and then check the box in front of "Enable ACD features in client"

Still not working correctly yet, but the little ACD head with headphones is now in the MiCollab client