MiCollab Client Mobile - Presence not working

[vlevalois]

Using an LG G3 on Android 6.0 with MiCollab Client connected to a dedicated MiCollab server running 6.0.505.24722 for Android to a MiVoice Business 7.2 SP1 PR1.

Problem is within the MiCollab app, everything works fine except for the real time status of users. Can't see online/offline onhook/offhook, instead, get a grey phone with an x for each. If the app is installed on another model smartphone, it works. This seems to be localized to the LG G3 on this version of Android. Have tried uninstalling/reinstalling app, clearing all cache and settings, etc. to no avail.

Has anyone encountered this issue and if so, was able to resolve it?

Thanks.

 

[tlpeter]

Why don't you use the most recent version of micollab?
I have a Nexus 5 on android 6.0.1 and I do not have this problem.

BAZINGA!

I'm not insane, my mother had me tested!

 

[vlevalois]

That's the plan, soon. However, this started happening some time after we were on this version. I'm guessing it has more to do with the LG in this case.

 

[tlpeter]

I have seen a grey phone issue but than on the PC for certain users.
This was fixed after the upgrade so maybe it is related.

BAZINGA!

I'm not insane, my mother had me tested!

 

[vlevalois]

Yes, we have a problem right now with Windows 10 and a specific Windows update that kills the ability to log in to MiCollab. The 'fix' is with a custom registry entry but would be fixed if we got the MiCollab Client upgraded. We're hoping that happens by the end of the week to see if this issue on the smartphone resolves.

 

[tlpeter]

Be aware that MiCollab 7.x requires a certificate!
You must install that correctly or your mobile clients won't work anymore.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Billz66]

tipeter , i think it depends upon what version of the Mobile client you are using
'I just deployed a 7.2 site and have the OLD mobile client connected with no Certificates


Newer deployment blade version of the client does need certs but old one still doesn't

Old client = Micollab Client Mobile ( no cert)
NEW deployment blade client = Micollab for Mobile (cert)


we arent happy with the operation of the newer client ( deployment is much easier but client itself is lacking) so arent pushing it to our customers

MAC version is woeful when using desk phone ( cant even answer an incoming call)

If I never did anything I'd never done before , I'd never do anything.....

 

[tlpeter]

I like the new version and works better except for the fact that there isn't an exit option anymore so i need to reboot my phone to stop the client completely.

BAZINGA!

I'm not insane, my mother had me tested!

 

[Billz66]

what sort of phone ?

left button on android samsung g6 lets you close it
double tap home button and swipe up should close it on IOS


If I never did anything I'd never done before , I'd never do anything.....

 

[tlpeter]

Nexus 5.
I can close it but it keeps running on the background which normally seems to be a good thing.


BAZINGA!

I'm not insane, my mother had me tested!