Hi everyone,
I am facing an issue with a new installation. I have configured a micollab and MIVB in LAN zone and one MBG in DMZ zone, without firewall rules among them. All the required configuration is completed (cluster, connectors, db sharing, …etc). The Certificate is from Let's Encrypt Authority. My problem is when I add a user the system creates a SIP profile in MBG but doesn’t create a SIP user name in MiCollab Client Deployment and the following message appears: ((Errors occurred for this User. Would you like to delete it? MBG is configured in Users And Services but not here. Please use 'Sync-data' action on 'Manage'-page to fix this!))
Now when I try to sync, the following error appears: Failed to synchronize 1 User: User name (extension number): Error while trying to get data from MBG: 'Error: MSL-Rest returned status 403: Forbidden' Error while trying to get data from MBG: 'Error: MSL-Rest returned status 403: Forbidden'
After that, I connected to Mbg via ssh and I started searching for logs and I found the following in this directory: /var/log/mslrest/current
[Thu Feb 6 10:05:03 2020] [info] New request to /mslrest/mbg/v1/icps/(ip micollab) /
[Thu Feb 6 10:05:03 2020] [info] In authenticate
[Thu Feb 6 10:05:03 2020] [info] good signature MVrAlIuPiWaZ3xzxOyyF7lp/UyU=
[Thu Feb 6 10:05:03 2020] [info] forbidden: Access denied
In the end, after all the above, when I generate a password from ‘user edit’ interface, the system changes its profile from teleworker (which I create) to default in MiCollab Client Deployment interface
Do you have any ideas ?
Version MiCollab 9.1.2.4-01
Mitel Standard Linux 11.0.63.0
MiVoice Border Gateway 11.0.0.287
I am facing an issue with a new installation. I have configured a micollab and MIVB in LAN zone and one MBG in DMZ zone, without firewall rules among them. All the required configuration is completed (cluster, connectors, db sharing, …etc). The Certificate is from Let's Encrypt Authority. My problem is when I add a user the system creates a SIP profile in MBG but doesn’t create a SIP user name in MiCollab Client Deployment and the following message appears: ((Errors occurred for this User. Would you like to delete it? MBG is configured in Users And Services but not here. Please use 'Sync-data' action on 'Manage'-page to fix this!))
Now when I try to sync, the following error appears: Failed to synchronize 1 User: User name (extension number): Error while trying to get data from MBG: 'Error: MSL-Rest returned status 403: Forbidden' Error while trying to get data from MBG: 'Error: MSL-Rest returned status 403: Forbidden'
After that, I connected to Mbg via ssh and I started searching for logs and I found the following in this directory: /var/log/mslrest/current
[Thu Feb 6 10:05:03 2020] [info] New request to /mslrest/mbg/v1/icps/(ip micollab) /
[Thu Feb 6 10:05:03 2020] [info] In authenticate
[Thu Feb 6 10:05:03 2020] [info] good signature MVrAlIuPiWaZ3xzxOyyF7lp/UyU=
[Thu Feb 6 10:05:03 2020] [info] forbidden: Access denied
In the end, after all the above, when I generate a password from ‘user edit’ interface, the system changes its profile from teleworker (which I create) to default in MiCollab Client Deployment interface
Do you have any ideas ?
Version MiCollab 9.1.2.4-01
Mitel Standard Linux 11.0.63.0
MiVoice Border Gateway 11.0.0.287