Tom Bagley
Technical User
Hi all hope you're well.
Very pleased to have found these threads as I am new to the MiCC solution after moving from an Avaya IPO system!
Is there a default shortcut for agents to withhold their outgoing number on calls? It's not something I'd like to set persistently. Previously they would simply prefix the dialled number with 141 which is standard for where we are (UK).
Appreciate any advice.
Tom
Very pleased to have found these threads as I am new to the MiCC solution after moving from an Avaya IPO system!
Is there a default shortcut for agents to withhold their outgoing number on calls? It's not something I'd like to set persistently. Previously they would simply prefix the dialled number with 141 which is standard for where we are (UK).
Appreciate any advice.
Tom