MICC SIP Trunking traffic analysis 1

[mkimmer]

Have a customer that is wanting to run traffic reports but they have SIP for primary and a PRI for secondary. The only thing that shows up in the traffic reports is the PRI and do not see anything on the SIP.

I noticed in documentation regarding SIP trunking under considerations and limitations it says

>> ALL SIP trunk performance is consolidated into a single carrier view, so you cannot report on the performance of individual SIP trunks in the Contact Center management and business reporter.


So what does that mean ??? Where is this so called carrier view ?? Been trying to search for it with no luck. Any help would be great thanks.

 

[Billz66]

on the sip peer you assign a SMDR tag eg 8

then all calls are recorded as being made by trunk 8

there is no channel based reporting like their is with PRI / BRI /PSTN

If I never did anything I'd never done before , I'd never do anything.....

 

[mkimmer]

Awesome thanks so much !!! That worked like a charm