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MiCC Open Media
- Thread starter AlphaMann
- Start date
Mitelpassion
IS-IT--Management
Facebook, Twitter and all other social media will require dev work.
First things first, OpenMedia will not do native responses from agents. What I mean is that OpenMedia is like an "activator" (I could probably come up with a better word, but it works for now). It will launch whatever interface you need in order to respond, converse etc to the other party.
OpenMedia therefore is just a means to trigger and transport a "notification" to the agent. Once the agents selects, it will launch the correct interfaces.
Very short answer, you will need some sort of middleware to talk to MiCC and whichever social media.
First things first, OpenMedia will not do native responses from agents. What I mean is that OpenMedia is like an "activator" (I could probably come up with a better word, but it works for now). It will launch whatever interface you need in order to respond, converse etc to the other party.
OpenMedia therefore is just a means to trigger and transport a "notification" to the agent. Once the agents selects, it will launch the correct interfaces.
Very short answer, you will need some sort of middleware to talk to MiCC and whichever social media.
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