MiCC Interactive Visual Queue

[JCCDM]

Hi All,

Hopefully an easy question just to see if something is possible.

I have noticed that when monitoring queue's using the interactive visual queue tool, it show abandoned calls for the last 24 hrs or so. Is it possible to change this so that it only shows calls for the current day?

Just for reference, version is currently at 8.1.3.0 and will shortly be going to 8.1.4.0

Cheers,
JCCDM

 

[boycey9]

Doessnt really look to achieve what you desire but I think its the best you will get

Lower the configured number of hours for which we consider "live" abandoned calls.

From the CCM server, edit the following file with Notepad:
C:\Program Files\prairieFyre Software Inc\CCM\Services\EnterpriseServer\prairieFyre.Services.EnterpriseServer.exe.config
Change the AbandonedCallsIVQTimeToLive key value to a lower number such as 5

This is how the config file should look after the change is made:
<add key="AbandonedCallsIVQTimeToLive" value="5"/>

NOTE: The value is in hours.
Save the file
Restart the prairieFyre .NET Enterprise Server service

NOTE: After a 24 hour period has passed, the AbandonedCallsIVQTimeToLive value may be set back to the default of 24. If there will consistently be a large amount of abandoned calls for a queue, the value should be left at a lower number.