MiCC ACD Interactive que not showing calls in que or abbandoned calls

[Hawaii5O]

Is there a COS for ACD Paths to allow Maitai messages to the MiCC. I have 2 ques setup on my 3300. One que shows up correctly in the interactive que but the other does not. Both ques are also answered by the same agents.

 

[Waldosworld]

paths and agent groups need to be configured for real time
also is the MiCC in sync with the MCD

 

[Billz66]

Software Versions ?

If I never did anything I'd never done before , I'd never do anything.....

 

[Hawaii5O]

MiCC is release 7.1
MCD release 7.0
Both are virtual

 

[Billz66]

Most likely the patch enabled for realtime isnt selected on the MCD .
you say they are answered by same agents ( is it a shared skillgroup or 2 skillgroups with same members)
if its 2 skillgroups check that they are also enabled for realtime.

Also check that YSe hasnt got disable realtime selected for the paths

If I never did anything I'd never done before , I'd never do anything.....

 

[Hawaii5O]

There is only one Skill group that answers all the Ques. Verified realtime monitor enable is set to yes.

 

[Waldosworld]

Is your real-time screen configured to monitor a queue group or queue?
If group, in YSE queue group you need to add the other queue into the group

 

[Billz66]

also the interactive queue monitor must be recrated wvery time you want to add a queue

create a new m onitor for it and add all queues , then see if the data is displayed

If I never did anything I'd never done before , I'd never do anything.....