MICB 2.0 on CS1000M 4.5 1

[TimAbney]

Need some help bringing up a MICB 2.0. Got access to the serial port and the BUI, have follwed and rechecked the instalation guide but can't get the ACD agents to log in. Anyone got experience with this product? Thanks for any suggestions.

 

[GMCommunications]

how many ports is this, do youhave a lan connection to the customer, how are the phones built? I have the same card and it is working fine.

 

[TimAbney]

Do you have the queue set for ALOG? It is a 12 port there is a LAN connection.
DES MICB
TN 172 0 07 00
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 68680 0 68690
AGN
01 SCR 68710 0 MARP
CPND
NAME MICB Port 1
XPLN 27
DISPLAY_FMT FIRST,LAST
02 NRD
03 MSB
04 TRN
05
06
07
08
09
10
11
12
13
14
15

 

[TimAbney]

OK I got there by answering yes to MWC and IMS.
On initial test I got one port to answer but none after the first one. I'm restarting the card now

 

[TimAbney]

GMC can you post your acd and agent programming?

Maybe I just have a bad unit????

 

[GMCommunications]

I don't see FLXA in CLS. Mine has this programmed and is working fine.Note: This is also in installation guide.

 

[GMCommunications]

in ld 23 my switch is set to no for mwc.

 

[TimAbney]

GMC - Any chance you could email me the programming for your ACD's and agents? I don't see it in your post.

I rebuilt the TN's last night:

DES MICB
TN 172 0 07 00
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXA FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
HUNT
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
DTMK
KEY 00 ACD 68680 0 68690
AGN
01 SCR 68710 0 MARP
CPND
NAME MICB Port 0
XPLN 27
DISPLAY_FMT FIRST,LAST
02 NRD
03 MSB
04 TRN
05
06
07
08
09
10
11
12
13
14
15

 

[TimAbney]

My main Q

TYPE ACD
CUST 0
ACDN 68680
MWC YES
IMS YES
CMS YES
IMA NO
MAXP 12
SDNB NO
BSCW NO
ISAP NO
AACQ NO
ALOG YES
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NON

 

[TimAbney]

My Confereee queue:

TYPE ACD
CUST 0
ACDN 68681
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 68680
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[TimAbney]

My chairperson queue:

TYPE ACD
CUST 0
ACDN 68682
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 68680
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[TimAbney]

OK I went back today and set the MWC and IMS prompts to no and this seems to have fixed the answering problem. Without setting them to yes I never got the ALOG prompt to enable the ports to auto log. Worse yet the NTP mentions nothing about setting this up. Anyway it appears to be working OK.