MICA Question

[NewbieAtIt]

We are using a new MICA card on our Option 11 mini. When a call come in, option 3 has an action of 'Immediate number dialing'. When they choose this they must enter the number and press the #(pound) key. The old card did not require you to press the pound key. Is there a way with this new card to avoid customers from doing this?

Thanks

 

[tnphoneman]

Ran into this a while back and it was a simple fix. The hard part is digging the fix out of the cobwebs. I will think on it and let you know.

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[NewbieAtIt]

Oh good. Thanks in advance.

 

[tnphoneman]

Now looking at the docs I believe it had to be set for immediate number dialing. I think I had to reboot the card also after saving the application. You might try that.

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[tnphoneman]

check the length of the dialed number settings in the general properties window. It checks the number of digits against that.


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[NewbieAtIt]

Thank you. It worked. I had the settings in there I just didn't know I had to restart it.
Thanks Again
Laura