MGC message during install

[BellWest]

Can anyone help me with this. I am getting the following message and not sure what to do next.

29/11/2007 11:35:16 LOG0004 tMgcVgwAppStartRetry: DSP DBs are present, waiting for mgcdb.xml from Primary Call Server

 

[BellWest]

I have found from the history log that the mgcdb.xml file is missing

% SRPT077 IPMG[8 0]: Loadware version mismatch detected. Adding to sequential up
grade queu
% e.
%
% SRPT214 File [/u/ipmg/mgc/0080/mgcdb.xml] is missing.
%
%
% SRPT210 The file [mgcdb.xml] can not be transferred to IPMG[8 0].

 

[BellWest]

Here is what I got off Nortel site. I have 16 IP Users and No Basic IP Users.

Solution Detail


srpt214 Unable to add MGC to system after upgrade to 5.0w

--------------------------------------------------------------------------------

Problem Description
SRPT077 IPMG[8 0]: Loadware version mismatch detected. Adding to sequential upgrade queu
e.

SRPT077 MGC 5: Received an upgrade request. Preparing MGC for upgrade.

SRPT214 File [/u/ipmg/mgc/0080/mgcdb.xml] is missing.


SRPT210 The file [mgcdb.xml] can not be transferred to IPMG[8 0].


SRPT017 OMM: IP link is UP between Call Server and IPMG[8 0]

BUG8021 Connection close (Maint Task), bug marker = 0.

SRPT016 OMM: IP link is DOWN between Call Server and IPMG[8 0]


Problem Resolution
Purchase some IP user ISMs from order management.

REQ
SRPT017 OMM: IP link is UP between Call Server and IPMG[8 0]
slt
ANALOGUE TELEPHONES 144 LEFT 21 USED 123
CLASS TELEPHONES 0 LEFT 0 USED 0
DIGITAL TELEPHONES 624 LEFT 64 USED 560
DECT USERS 0 LEFT 0 USED 0
IP USERS 0 LEFT 0 USED 0 ---------------------------------- Problem
BASIC IP USERS 0 LEFT 0 USED 0 ----------------------------Problem
TEMPORARY IP USERS 0 LEFT 0 USED 0
DECT VISITOR USER 0 LEFT 0 USED 0
ACD AGENTS 10 LEFT 10 USED 0

PCA 25 LEFT 25 USED 0
ITG ISDN TRUNKS 0 LEFT 0 USED 0
H.323 ACCESS PORTS 0 LEFT 0 USED 0
AST 25 LEFT 25 USED 0
SIP CONVERGED DESKTOPS 0 LEFT 0 USED 0
SIP CTI TR87 25 LEFT 25 USED 0
SIP ACCESS PORTS 5 LEFT 5 USED 0
RAN CON 0 LEFT 0 USED 0
MUS CON 0 LEFT 0 USED 0

TNS 32760 LEFT 31969 USED 791
ACDN 24000 LEFT 23970 USED 30
AML 16 LEFT 15 USED 1
IDLE_SET_DISPLAY
LTID 32760 LEFT 32760 USED 0
RAN RTE 512 LEFT 512 USED 0
ATTENDANT CONSOLES 32760 LEFT 32759 USED 1
BRI DSL 10000 LEFT 10000 USED 0
DATA PORTS 32760 LEFT 32760 USED 0
PHANTOM PORTS 32760 LEFT 32741 USED 19
TRADITIONAL TRUNKS 32760 LEFT 32690 USED 70
DCH 255 LEFT 253 USED 2



Affected Products
Enterprise VoIP Core CS 1000E

 

[teekow]

I have the same problem that is described in the bulletin. Here are the messages I get when booting the MGC after I have configured it:

Received an upgrade request. Preparing MGC for upgrade.

Auto commit option has been enabled.
Upgrade of CSP loadware initiated.
OMM: IP link is UP between Primary Call Server and MGC 1
OMM: IP link is DOWN between Primary Call Server and MGC 1

I have tried 2 different switches as well as the direct card-to-card connection. I know I don't have IP connectivity problems. I also know that I have IP user ISMs in the keycode so the bulletin resolution is no good in my case.

Anyone else have this problem? The CS is fully patched.

Rob

 

[911guru]

As long as you have the required IP Licenses, then remove the card from the MCG, delete all of the files from it, and then put it back in the MGC and power up.

You can also format this SD from the MGC command line interface.

Was this used with another Call Server? The MGC IP references may be wrong.

911Guru

http://pbx-e911.com

 

[teekow]

I removed the files from the cf but it went back to the same behavior. I am having this same problem on 2 different cards so I am thinking it is something wrong with my call server. How do you format the CF from the MGC cammand line?

thanks
rob

 

[911guru]

I forget if it's in PDT or the Shell of that card, but if you are familiar with those areas you will be able to search out the command. If not, suggest you not poke around and call in for support. I saw this once when changing the CS ELAN IP address reference on the MGC card. The card was looking in the wrong spot. A wipe of that SD card let the Gold Image reload from scratch where the new IP information could then be put in and it was good to go in a few minutes.

911Guru

http://pbx-e911.com

 

[tnphoneman]

Had the same problem on a new install with the exception that other messages would come up stating that some file update failed and it turned out to be a bad card.

 

[911guru]

I thought I had a bad card there as well TN, but was able to clear it with the notes from the solutions tool. There were a few solutions I had to read through to find it though.

911Guru

http://pbx-e911.com

 

[tnphoneman]

I was not able to clear mone either and had to install a new card. What really got to me on this was when I tried to enable a TMDI and nothing would happen. Analog and digital sets would work though.

 

[teekow]

Okay, here is a good one............The problem ended up being that I had my Alternate CS1 fields filled in on the MGC but my Alternate Call Servers were not active on the network yet. I needed to remove the Alternate CS hostname and IP with MGCSETUP and the card came up fine and then upgraded no problem. Evidently you can also wait until the alternate CS is online, then power up the MGC, but I have not tried that yet.

Bottom line, another known problem that is not in the NTPs, has no bulletin, and is not on the solution search.

later
rob

 

[911guru]

And as a reference:

Telnet to the ELAN IP of the MGC (HA not shown here:

login: admin2
password: 
Welcome to the Media Gateway Controller command line.
Firmware Version: MGCCAD31
Management IP: 192.168.50.20
IPMG: 4 0
Primary CS IP Address: 192.168.50.10
Installed Daughterboards: 1
OS Created on: Date [Jun  1 2007] Time [13:52:57] 

oam> mgcsetup


ELAN IP              : 192.168.50.20 
ELAN subnet mask     : 255.255.255.0 
ELAN gateway IP      : 192.168.50.1 

Primary CS IP        : 192.168.50.10 

Change MGC advanced parameters? (y/[n]) : y

TLAN is set to auto negotiate, change? (y/[n]) : 
ELAN is set to auto negotiate, change? (y/[n]) : 

ELAN security Disabled, change? (y/[n]) : 

You have entered the following parameters for this MG 1000E:

ELAN IP              : 192.168.50.20
ELAN subnet mask     : 255.255.255.0
ELAN gateway IP      : 192.168.50.1
Primary CS IP        : 192.168.50.10
TLAN set to auto negotiate.
ELAN set to auto negotiate.
ELAN security Disabled
Is this correct? (y/n/[a]bort) : y
oam>

911Guru

http://pbx-e911.com

 

[pakya123]

Just login through Element Manager & Add config for MGC card add channels and click on submitt your problem will be resolved.

 

[nortelcs100e5]

Hi i am having same problem, I have 16 Ip users ISM but it is for future use thats why i dont have Signalling server installed. Only MGC+CPPM card with 150 analog/digital extension, no IP ext required. I have 2 DSP daughter board installed on MGC and i already configured them in CPPM. What shpould i do to get rid of this same error without EM or SS.
Regards

 

[9201]

Nortelcs100e5, you have to have a Signaling Server on rls 5.0 if you dont, you can do your jobs. You need SS to transfer MGC and DSP property to the CS.