Messages are a busy signal on Call Pilot 100

[curlycord]

Had a 1.50. 37. 01 and upped it to .06 in hopes of clearing a bug if it was but no....users still get a busy signal as a message about 3 times a day some users and one or two others.
Anyone have this problem yet and a fix?, going to send a tech out a re-program the damn thing in the meantime.

Cheers : )

 

[MarvO1]

Is your DS from telco working properly?
Sorry, guess I am asking questions today instead of answering.

MarvO said it

 

[PERRYPJ]

I AGREE WITH MARVO SOUNDS LIKE THE PEOPLE ARE HANGING UP WITH THEY GET VOICEMAIL AND THE TRUNKS ARE NOT RELEASING, THUS BUSYTONE

OLD ROLMEN WORKING ON NORTELS

 

[curlycord]

I know what your saying but not a DS issue, this is a lawer's firm and people ARE leaving messages but CP translates them to busy signal.
Tough one! haha : )

 

[luv2ski]

are 2 lines ringing at same time as a wicked cross talk have had this problem on nams with real bad copper line..is it busy or re-order tone ..fast busy?

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[senk1s]

ensure that the tip and ring wire-pairs are not mixed up between the lines

 

[curlycord]

Tried every known fix during past 2 weeks, this is a bug or defective unit as this has happened since day one but just getting worse, any how we are going to wipe out and do a re-install, will let you know.

Cheers : )

 

[curlycord]

Re-install was negative!
Will look at the ports by disabling one per day next.

 

[Refire]

Have local telco thoroughly check telco network it sounds like a network co or cable problem

 

[Arr]

Curly,
Does seem like channels doesn't it... how have they been assigned for outdial? Do they use call record/play back?

PhM

 

[curlycord]

They do not and have not been assigned out dial and no they dont use call recording and the TELCO and us agree the lines are clean....got ITAS stumped too, ha ha!
I am leaving it till the first week back after New Years.

Cheers : )

 

[jerryreeve]

a troubleshooting suggestion:
put a smdr on the system and see if you can find a correlation between short calls and busy recordings?
you might be able to isolate it to one trunk or one port of the system.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[Truckphone]

I am having the same problem as Curlycord. Mine started when we switched from analog Telco lines to T-1. I was told to "sync" the Disconect timer with the central office, did that, nothing. On the same note, If I redirect a call to an outside line it gets huge and will not let go! Does this spark any ideas?

 

[shortedpair]

I had the same problem with cp100. I first had my co place cutoff on diconnect (cod) on the lines. That didn't work. I then spent hours with support, which also flopped. Finally, I went into the line programming on my system and made sure that the supervision was set to supervised. The problem was the caller would go to voice mail and hang up, the line would stay active for sevral seconds and the call pilot would record the "busy tone". This worked for me, hope it works for you.

 

[Arr]

Curly,
What progress here? Tel us the CO lines all had DS signalling? The above post prompted that thought.. I mean what if just ONE CO line didn't have DS signalling working?

It happened to me. I installed an Algo door trunk phone which remoted to another city during quiet hours. It would not disconnect and rang busy from the target destination when the destination hung up. It worked perfectly anywhere local, any where near the target location but it was just that exchange that wasn't signalling back. All other exchanges were sending DS signalling.
So if in your case there was just one exchange not sending DS and that caller liked to hang up and not leave a message, you would have the results that you have.
Use JerryReeve's suggestion and put an SMDR on the system to find out if this might be the case.

Cheers
PhM

 

[curlycord]

Well I did the 2 hour drive to see for myself and.....and I'm pissed at both the TELCO and the tech I sent out.
TELCO did not have DS as they said they did and the tech did not do as I instructed and that was to make sure he programmed lines to DS and test the TELCO lines.

If your gonna do the job right....ya gotta do it yourself!

Case closed!
Thanks for the responses : )

 

[Arr]

Curly,
IRAD rules. Pity there's no CO line monitoring capability.

Cheers
PhM

 

[luv2ski]

and what did you do to tech and have customer complaint at telco for free some free service

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[Rapetou]

Hi Curly !!!

Have resolve your problem???

I have same problem on MICS 6.0 and CallPilot 1.50.37.01...

Any news from someone????

 

[curlycord]

Yes I stated that above!

Go into line programming and make sure all lines are set to SUPERVISED=Y
If you have AA setup then call in to system, wait for AA to pickup watch the line you came in on and hangup, wait to see how long it took to disconnect. if it took along time then report that line to the TELCO and have them make sure they have Disconnect Supervision on the line.
If TELCO insist's that it is then play with the timer under HARDWARE, Show Line.

Good luck!

CC