Message will not delete.

[Sweetworks]

I have a user that keeps thier inbox clean. They move items out to subfolders the second they are finished, or delete the message.

He currently has one e-mail in his inbox he can't get rid of. He highlights in and selects delete and a message displays it has been deleted and an X appears on the column to the left. If I hit f9 to refresh it prompts me to delete and says it did, but the message is still there.

I tried to compact the databse from the users workspace. Nothing. I then went to the command line on the server and ran Load fixup \mail\user1.nsf -f

It executed but no change.

Suggestions?

 

[lhuegele]

Sounds like the cache.ndk might be corrupt. I would have the user get out of Notes. Then delete his CACHE.NDK file from his Notes/Data directory.

Then reboot and restart Notes. The cache is rebuilt automatically. The message could be gone at this point or the user can try to remove it again.

Another thing to try is removing it from "Views - All Documents" to see if you can get rid of it in there.

Good luck,

 

[Sweetworks]

Tried "Views - All Documents".

It wasn't there.

I'll try to delete the cache.ndk file.

 

[Sweetworks]

Darn.

It didn't work. I removed the Cache.ndk file and the message remains.

FYI, I opened the persons mailbox on my workspace and see the same thing.

 

[lhuegele]

Hmmm, if it doesn't show in the "All Documents" view, but shows in the inbox view, that's a clue to the issue.

Is the user working from the server or a local replica?

 

[Sweetworks]

Server

 

[lhuegele]

Hmmm, I don't know that much about Domino, sorry. You may have some sort of corruption at the server level, but I don't have any help for you on that, sorry.

 

[impreza18blue]

I had a similar problem to this before and I think I tried two things : First, refresh the design template of the mail file. If that doesn't work, get the user to create a replica of the mail file, have them log out then run nfixup on the replica. (Nfixup.exe is on the server). Then copy the fixed replica back to the server, overwriting the original. You may have to bring the server down to be able to copy the fixed replica back on to the server.