Message when Extension is dialed 1

[penroy]

I have just installed a call recording system on a OPT61c to record all calls going to a specific department within the company.
The company has a calpilot but this department is not announce to the public,however the customer wants a message to be heard whenever these extensions are dialed notifying the users that the call is being recorded

Can this be done and if so how

 

[StoneColdphoneman]

You would have to point each ext to Cp play the greeting and then re-point it back to the phone. Its pain in the @ss but possible.

 

[penroy]

StoneColdphoneman thanks for the response

What would I need to do to get this done.Any guidance will be appreciated.

 

[GHTROUT]

I've done a similar thing using his method.

You have to take all the published/known numbers for the users in that department and point them to menu/announcements that speak the "being recorded" message as you wish to say it.

Since you have assigned all new numbers to those users - the menu/announcement default transfers to the users new numbers.

So, like this:

Caller dials --> published/listed user number --> gets menu/announcement --> then mail system default transfers to --> users "real" (new) number.

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[penroy]

GHTROUT,

I present the above solution to the customer and they agreed,but could you break down the exact steps to get this implemented.I am a little new to this side of thing.

Any help or documentation will be appreciated

 

[GHTROUT]

Both StoneColdphoneman and I had the same idea. I's like to defer this to someone more experienced with Call Pilot. They will be able to tell from our posts.

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[PhonemanSam]

I did the same thing by using IDC enrties in LD.49.
Change each incoming DID number to a phantom, then DCFW to Call Pilot. Make a anouncement for each number with the default number being their real DID number.

 

[PERRYPJ]

You hit right on Phoneman, that's how the new FAX Solution is set up in Call Pilot

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