Message waiting lights

[eddro]

I have an Aria 250 integrating with a Nortel Option 11 using FLT-N cards for integration. The message lights do not light on the Nortel phones. I followed the config note exactly. Does the RS232 link have anything to do with this?
What type of messages in the on-line CDR should I be looking for to see if the Octel is sending the MWI request?

 

[jleb]

The RS232 link had lots to do with this, I think. I've never used the FLT-N cards, so I don't know how they interface with the RS232 link.

If your link is not working, I doubt the MWI commands are getting to the PBX. Also, I believe you should have a station configured on the PBX at the number programmed for your integration.

In CDR, you should look for the Message Waiting Set/Reset commands. I cannot remember the event codes, and, since I'm retired, I don't have accees to the CDR manuals any more.

 

[eddro]

Thanks jleb for the input.

I got the problem fixed this evening. When we installed this box, we converted it from DMID to FLTN. We failed to turn off Special RS232 Message Waiting beforehand. This causes it to stay turned on and does not allow the Octel to generate msg indication or cancellation commands. The menu option 4.3 is simply not there after the conversion. Octel logged in and debugged the change from "Y" to "N" and the lights started working.