Message waiting indicator

[Avayell]

The system is a G350-S8300 with IA770. Few IPphones 1608 and 1616.
The Audix is working fine. The only problem is that the wmi lamps are not working.
I leave a message on a station i do a status station and i see nothing on the message waiting field.
I know where the problem is but i can' t solve it.
Specifically i have configured the audix name and ip on the
change node-names ip screen. I configure a station with LWC Reception: audix, then i am trying to set the Audix name field but i get a response "must administer change node-names audix first".

I cannot find any solution. Any help appreciated.

 

[Ronster]

Does your "MWI Served User Type:" have an entry?
Blank this out and the "AUDIX Name:" field will magically appear!



Ronster

Science is the rehab of the masses.

 

[Ronster]

Sorry, read your post again and realised this wasn't the problem.

So what happens when you change node-names audix? Have you put in the node-name/ip address?


Ronster

Science is the rehab of the masses.

 

[Ronster]

Specifically i have configured the audix name and ip on the change node-names ip screen.

The ip should be entered on the "change node-names audix" screen.


Ronster

Science is the rehab of the masses.

 

[Avayell]

Yes i have configured the ch node-na ip succesfully. The problem is oh the ch station xxx screen page 2. MWI is blanc as it should be. When i am trying to set the audix name i get a response "must administer change node-names audix first".

 

[Avayell]

Yes i have succesfully administered the ch node-names ip screen with the audix name and ip. The problem is on the ch station xxx screen page 2. When i am trying to put the audix name field i get a response: "must administer change node-names audix first".

 

[Ronster]

change node-names AUDIX
NOT
change node-names IP

Ronster

Science is the rehab of the masses.

 

[Avayell]

No problem with the change node-names ip screen. I have configured it without a problem.
Problem is on the change station screen. MWI field is blanc so the Audix name field is there. But when i try to fill it with the audix name as administered in the ch node-names ip screen i get a response "must administer change node-names audix first".

 

[Ronster]

If you remove your entry for audix in the NODE-NAMES IP screen, then add to the NODE-NAMES AUDIX screen, maybe this will fix your problem with the Audix name field in the station.

Ronster

Science is the rehab of the masses.

 

[Avayell]

sorry for the repeats but something is wrong with my browser

You suggest that i should configure ch node-names audix with the audix name and ip address. If i do that should i also delete the entry on the change node-name ip screen?

 

[Avayell]

Thanks for your replies Ronster. I ve already tried that but nothing.

 

[Ronster]

Yes, and upgrade your browser. ;-)

Ronster

Science is the rehab of the masses.

 

[Ronster]

:-(
Sorry, out of ideas.

Ronster

Science is the rehab of the masses.

 

[micromyth]

This is actually a very simple fix. IA770 uses QSIG-MWI. You should not have an audix node-name configured but you must have your hunt group, trunk group and system parameters configured correctly for MWI to work. As you state a G350 I assume you have an S8330B or C with H.323 Messaging.

Please click the link for the install guide.

http://support.avaya.com/elmodocs2/IA770/R3_0/IA770_R3_install.pdf

Check page 51 for the station display but I would check your screeens against the whole manual.

 

[Mitch672]

change "MWI Served User Type:" on Page 2 of EACH station to "Qsig-MWI", as well as following the guide above.

LWC Reception and LWC Activation has no effect for the IA770, the only node-name that has any effect on the IA770 is the IA770 integration-IP address/name, which is used when setting up the signalling group for the IA770

mitch


AVAYA Certified Specialist

 

[Avayell]

Thanks everybody. I followed micromyth' s suggestion so i ve red the f manual. Some changes on the signaling and trunk group and on we go.
Thanks again.