Message Waiting for Hunt Group Mailbox

[GonzoTech97]

All,

I have a client that has a CCR tree set up with options routing callers to 2 different hunt groups. I have mailboxes associatied with these hunt groups.

Is there a way to have message waiting indication from the group mailboxes to the phones of the members of the group?

Or is a there a way to forward a copy of the message automatically to the members voicemail box?

Desktop Messaging is being used as well.

 

[DBrewsky]

If any members of the hunt group do not have a private voice mailbox assigned to them, then yes. Use the Alternate DN fields and put the phone extensions there. Depending on the voicemail you may be limited on the number of extensions, or even not allowed as this feature was released with NVM 4.0 and Call Pilot 1.0. StarTalk Flash voicemails do not have this option.


--DB

 

[cook1082]

You need a seperate phone with no mailbox and assign the HG MB to it to see the MSG light. One mailbox to a phone. You can use message notify so when a message is recived it rings a set.And unified MSG is the same if loged in to user mb only will see in outlook one mb. You could loginto the HG mb to see messages in outlook and not log into user.

 

[GonzoTech97]

Thank you for your help.

I think I will add an extra extension to each group, add the DN's to the alternate extension and get the light to light up when there is a message in the Group mailboxes.

Thanks again.

 

[cook1082]

You can not add alt extentions if the the alt already has a mailbox.

 

[GonzoTech97]

Understood, Cook1082.

I was going to add extensions without mailboxes for message indication only.

Thanks again!

 

[curlycord]

You could create a mailbox for the DN of the huntgroup, then set Off Prem Notify to internal and to call it's own DN.This way all the sets will ring when a message and any member can retrieve the msg.



=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[GonzoTech97]

Curley,

What happens to that call when the members don't answer the call from the voicemail?

 

[curlycord]

Depending on what COS you use it will eventualy give up and then leave itself a message saying "number specfied unable to get a hold of you", basicly telling you "I tried but you didnt answer".

If you go this route maybe choose a COS that notifies every half hour or more or edit a COS to your liking.



=--(((((((((()--=
curlycord

http://www.curlycord.com

 

[GonzoTech97]

Thanks, Curley!

 

[cook1082]

In calling the message set it will ring and if not answered it will go to the mail box of that phone and leave a message saying to continue press any key. And in the COS it will retry 2 -3 times leaving a message each time.