Message Repetition

[Kodaker]

Hi Everyone

I have a problems with a Call Centre Q...

The RAN Message repeats two times... I just want it to repeat Once....If I change it to 2 I get messages 4 times before I get Music.....See following
the Interalia works fine .....We have tried to re-record still same problem,

TYPE ACD
CUST 0
ACDN 2020
MWC NO
DSAC NO
MAXP 4
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 42
FRT 6
SRRT 41
SRT 18
NRRT
FROA YES
CALP POS
ICDD NO
NCFW 7000
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 2
OVTH 4
TOFT NONE
HPQ NO
OCN NO
OVDN 7000
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 40
RTPC NO
NRAC NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 0
CWNT NONE



ALL SERVER/MAIN CAB
VERSION 2121

System type is - PBX 11C
Nortel PBX 11C

RELEASE 5
ISSUE 50 J +


TYPE RDB
CUST 00
DMOD
ROUT 42
DES
TKTP RAN
NPID_TBL_NUM 0
VTRK NO
NODE
RTYP AUD
GRD IDLE
REP 1
POST DIS
RANH
STRT DDL
WAIT RGB
BDCT NO
ASUP YES
ACOD 7142
TARG
CDR NO
MUS NO
TTBL 0
OHTD NO
ALRM NO
SGRP 0
ARDN NO
AACR NO


Any suggestions would be appreciated

 

[telebub]

You've got First RAN on Arrival (FROA) set to yes. Looks like to me RAN route 42 will play upon entering the Q, then play again 6 seconds later if all agents are busy. If you change the REP to 2, then FROA will play twice and FRRT will play twice, hence 4 times.

I'd turn FROA to NO and test.

 

[Kodaker]

Thanks I will try and let you know

 

[Kodaker]

Tried changing FROA to no....Did not fix problem...any other ideas?

 

[MossEng]

Does the second announcement play twice? If it doesn't try changing FRRT to 41. Your ACD and RAN Trunk config looks fine, I have never known FROA and FRT being set to cause the first RAN to play twice, if it plays on arrival the FRT is ignored.
Although you say Interalia is OK I would suspect it is playing the recording twice, have you confirmed its settings.

 

[Kodaker]

Thanks, I'll try it!