MESSAGE NOT WORKING IN SOLIDUS

[ravin789]

What is the issue if meesge not playing when i am dialing BVD no:
1-all ip extion showing register with solidus server ip.
2-IP-media services also running.

any other thing i have to check [tt][/tt]

 

[whosrdaddy]

Are you using OAS or TAS?
If OAS, what integration are you using? IP (H323) or SIP?
if H323 make sure your packetization interval is 30ms or else messages wont play.
check with command ip_domain (I assume you are on MX-ONE here)

/Daddy

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Helping people is my job...

 

[ravin789]

Hi ,

yes OAS only. using ip (h323)& pbx is Mx one TSW (sp6).

 

[whosrdaddy]

To check your IPMS installation, use the MediaMsgTool.exe from the OAS bin directory.
See if that works

-----------------------------------------------------
Helping people is my job...

 

[ravin789]

hi ,

is it any compatibility issue...
pbx version is tsw sp 6
solidus 9.0

IPLU ROF1375067/2 R1A
CAA 158 0040 R2G EXE APPL
CAA 158 0037 R1B EXE KERNEL
CAA 158 0038 R1D EXE ROOTFS
CAA 158 0039 R1F EXE MSP
CAA 158 0046 R1A EXE INITRD
RYS 102 770 R1A EXE BOOT
RYS 102 777 R2B EXE FPGA
PCB CODE 2 EXE HW CODE 0
Wed Sep 20 2006 EXE 17:03:29
same configuration is working with sec 6.0..

 

[whosrdaddy]

you need SP8 for Sec9. And IPLU needs an upgrade too...

-----------------------------------------------------
Helping people is my job...

 

[ravin789]

hi ,

i have done already with sp6.
its working fine in other site.

but facing issue in here.

 

[parnum]

Are you getting any messages playing?
Does the call get presented to an agent with no messages?
Are you using basic IVR or a script?
Can you play a message with MediaMessageTool?
What do you get if you run ETPAPITool?
What do the OAS logs say?