message light problem

[nonworkingsupertech]

Hi, im basically new to this and got in a situation where im covering for my boss whos on leave for 5 months.
Anyways, our problem here is that some of our employees are recieving thier voicemails a day or two later and the message light is not going on on new messages. It happens every now and then but its getting to a point where they are complaining about it.
We have a meridian opt.81 version 3021 release 4 and our voicemail is Octel, im not sure how to get the model or kind of octel we have.
I did some basic troubleshooting like checking for MWA, HUNT and toggleing on and off the message light on the octel.

Before my boss left I know he he installed a bunch of patches on the system and it worked for awhile, now its doing it again.
If any more info is needed, let me know. Thanks for any advice!

 

[BIS]

You are in the wrong forum I think.
Try posting your question here: forum798

 

[nonworkingsupertech]

lol, I posted in Nortel and they told me to post here, now your telling me to post back in Nortel. Now im really confused lol.

 

[BIS]

He - sorry about that. I only noticed

"We have a meridian opt.81 version 3021 release 4"

therefore my response. I am afraid I can't help you though - hopefully someone with Octel experience will come around shortly.