Message light does not lite

[fizhon]

I am running 3.2 (17) and have a user that when a message is left the light on the phone will not lite up.
Any help will be appreciated. The phone is a 5410 & VM Pro 3.2 (15).

 

[cztech]

Check that the username and full name do not have any "foreign" characters such as #/@.! Check your program files/avaya/ip office/voicemail pro/vm/accounts folder for possible duplicate entries for this user.



As always, the search function on this board will prove useful:

http://www.tek-tips.com/viewthread.cfm?qid=1167856

http://www.tek-tips.com/viewthread.cfm?qid=1156152

CZ

http://www.ipofficeinfo.com

/

http://www.cztechnologies.net

 

[techair]

change the username (example change Smit M in to Smit m)and test it again.If this doesn't work log of the phone change username logon the phone and test it again.Ihad the same problem only it was in version 3.2(53)

 

[big70]

Yep had the same problem also in 3.2(53) and VM 3.2(28)
Renamed the phone and worked again.

Greets Peter