message lamp not turning on

[tjcom]

I have a customer with a Definity Prologics system.
His extension only message lamp will not turn on when there is a message.
I tried to change the set and that didn't work.
I tried to move the port that did'nt work.
I tried to delete and recreate the user and mailbox.

What could it be?
If anyone could help, I would really appreciate it.

Thanks

 

[Simmy2106]

make sure on the 2nd page it has audix or audix 1 in the audix name field.

 

[DAVIDPAYNE]

Is the Audix system attach to the Prologics? Or is the Audix on another system?
If the Prologics is a remote system to the Audix, make sure that you have the correct switch number in the Subscriber page 1.

 

[tjcom]

I'm sorry it is a DUVOICE voicemail system stand alone.
Simmy2106 there is no Audix name field on page two.
there is a services link field.

thanks

 

[orypecos]

I don't know about DUVOICE, but with most Avaya systems they will only try to light the light once. Try clearing out the mailbox and then leaving another message.

 

[d00kie]

Abbreviated Dialing Special Character button

Description Allows users to enter an associated special character [~, ~m (mark), ~p (pause), ~s (suppress), ~w (wait for dial tone), or ~W (wait forever)] when programming an abbreviated dialing list entry.
Button name abr-spchar
Suggested button label AbrvDial (char)

 

[d00kie]

sorry, wrong thread