message error???

[shug1]

Guys, I have a que setup at one of our sites through Octel. What is happening is when the two nurses are on the phone it should ring then go into a message saying that they should be back shortly, they are on a call at the moment. The ACD que is below and i dont see anything out of the ordinary that should be causing this any ideas?




TYPE ACD
CUST 0
ACDN 8049
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 4400
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100

 

[johnpoole]

so i dial 8049 and it rings non acd sets at 4400. in merridian voice mail i would need a voice mail at 4400 with 8049 as a member for the switch to give the user that msg. nortel is killer on original dialed dn


john poole
bellsouth business
columbia,sc

 

[shug1]

John, Im sorry but how would I set that up?

 

[SpelingChampeon]

First off, you dont state whether the phones the nurses are at have the ACD DN of 8049 or DN 4400. As it sits right now, only one person with the ACD DN of 8049 can be logged on to accept calls. The prompt MAXP 1 is usually set like that, so no calls are actually accepted via ACD.. but automatically forwards to another extension (in this case the NCFW 4400).

Exactly what DN do your nurses sit at? Once that is understood, we can guide you in setting up a message.. but because we dont know if you are using ACD or you want a VOICE MAIL recording.