I have an auto attendant set up on Mermail which works fine. Now, the powers that be want sales calls sent to a different location. When I change the Calling Number for the CL entry for sales, and call the AA from an internal phone, it works fine. However, when an outside call comes in and the sales entry is selected, the phone gets dead air -- no fast busy, no dropping the call, etc. The caller is in limbo. I've added the number to the permitted outdialing lists to no avail. I've also tried putting in the trunk number instead of '9', and I've tried setting up a phantom phone that is forwarded to the external number. Calling the phantom phone DID number works correctly (from outside), but doesn't work from the auto attendant. I do have trunk-to-trunk tansfers allowed as well. I've missed something, does anyone have some direction to allow this?