Merling nitght service AA

[vitaliyz]

Hi,
I have a merlin legen system with Merlin VMS module. The VM is set to pick up calls using auto-attendent after 30 seconds. It is done using the recommened method with an overflow to voice mail group 770.

In the VMS system I am able to setup both Night and Day annoucements for AA and if I press the 'night mode' button on operators phone, the night mode AA picks up.

However the number of rings after which VM picks up is the same for both night and day modes. Is there a way to change the number of rings after which the night AA will pick up?

 

[TouchToneTommy]

If your lines are regular loop or ground start trunks (not a T1), include the lines and the voice mail calling group under Night Service, Groups, and Lines/Trunks.

 

[vitaliyz]

Will that make it pick up immediately for the night service?

 

[TouchToneTommy]

Yes

 

[phonemom]

Thank you Touch Tone Tommy. I have a twist on that. The Legend, R7 I am working with has 7 operator positions. Is there a way to avoid putting Night buttons on all 7 operator phones (I know someone will turn off her button and disable Night Service)? Thank you

 

[cvrbob]

use night time control ,to start & end night group calls

 

[phonemom]

Thank you, cvrbob. They need to use a button for lunch and nights. I'll keep experimenting.