Merlin System Speed Dial

[nsi1]

Setting up sytem speed dials for 1st time... I set up a number In winSPM as speed dial 600. when I do:

"4400-Series telephone users without programmed Feature buttons should select an SA or ICOM button, lift the handset, and dial # plus the System Speed Dial code"

I only get to #60... before it goes to a busy signal. what did I miss.

Thanks in advance
JEB

 

[Foneboy]

Hi Jeb,
It sounds like you have something else numbered in the system that is using 6XXX. Maybe a pool or something like that has been renumbered. If you print out your dial plan you will be able to look for the conflicts.

 

[nsi1]

Thanks Foneboy, ...

...but no joy there. a dial plan report shows no other items with 6xx system numbers. I noticed that you referenced 6xxx. we are using a 3 digit dial plan and the system is only letting me dial 3 digits < #60 > before going to an error tone. is that significant? what else could i look for?

 

[TouchToneTommy]

System Speed Dial is a feature code, thus it is not impacted by the dial plan.

Can you dial the System Speed Dial from any other extension? Is the extensions in question restricted? Have a lower FRL? Forced Account Code?

Does the System Speed Dial number include the 9 for ARS?

 

[nsi1]

Thanks TTTommy,

It was, indeed, no "9" in dial out entry. It just threw me that it went to error b4 I finished the complete #600.

Have a great day