Merlin Messaging 1

[tkoon]

We have a customer with a Merlin Messaging R 1.19 when you use the *2 directory feature it takes 60-90 seconds for the call to transfer to the extension even if you hit the # key when finished dialing the name.When dialing by extension # it rings right away. This is on all extensions, we have tried to remove and reinstall the mailboxes,checked all ports, rotery enable. Thanks in advance.

 

[tdaugirdas]

It could be a problem with the software on the hard drive - the portion that delas with "dial-by-name" may be corrupted.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

This is a "Reach", Extension Length?

 

[dagwoodsystems]

Good call! I don't think extension length is a reach at all. Login to the admin mailbox and choose (1) System Parameters and (8) Maximum Digit Length. Change if necessary.

Tim Alberstein

http://www.dagwoodsystems.com

 

[tdaugirdas]

Since it rings right away when you "dial" the extention number from the AA - it makes me think that the extention length is set correctly in system parameters - but it is worth a check. If it is set correctly - then it is time to get a new hard drive for your voicemail.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

And should you come to the conclusion that the hard drive is bad, may I suggest contacting Tom for a replacement. He's the man when it comes to that stuff.

Tim Alberstein

http://www.dagwoodsystems.com

 

[tkoon]

Thank you all. The extension length was my first thought also but that was set correctly. I am also of the opinion of the hard drive. Thanks again for the fast response.