We have a merlin messaging 617A49 with 6 port card in it.
Suddenly today I went to check voicemail and the system answered but does nothing.
After that it was doing ring beeps.
Looking at the module I see the top of the 4 lights is Green, the bottom system light is off and the 6 port lights seem to be fishing around in groups.
like they are all lit, then 1,2 blink off on, then 5,6 blink off on, then 3,4 and so forth.
Is this a bad port card? bad 617A49 card?
If I replace the 6 port card is reprogramming needed?
If I replace the 617A49 what exactly needs to be reprogrammed?
If I swap about the 617A49 module do I have to renumber?
I have recent backups of the whole system but am not sure that backs up peoples voicemails and personal greetings.
I have no attempted to power cycle the unit yet because things are a bit heated right now. I have to wait till after hours.
thanks
Suddenly today I went to check voicemail and the system answered but does nothing.
After that it was doing ring beeps.
Looking at the module I see the top of the 4 lights is Green, the bottom system light is off and the 6 port lights seem to be fishing around in groups.
like they are all lit, then 1,2 blink off on, then 5,6 blink off on, then 3,4 and so forth.
Is this a bad port card? bad 617A49 card?
If I replace the 6 port card is reprogramming needed?
If I replace the 617A49 what exactly needs to be reprogrammed?
If I swap about the 617A49 module do I have to renumber?
I have recent backups of the whole system but am not sure that backs up peoples voicemails and personal greetings.
I have no attempted to power cycle the unit yet because things are a bit heated right now. I have to wait till after hours.
thanks