Merlin Mailbox locked

[cw2you]

How do I unlock a mailbox - one of my staff locked it up by using the wrong password more than the 5 time limit. I have tried deleting it and resetting it up but it remains locked.

 

[jinxs]

What kind of voicemail?? Intuity? Messaging?

 

[cw2you]

Messaging

 

[xjswx]

Make sure you are deleting the right mailbox. If you delete a user box, there is no way it will come back locked. It will be a brand new mailbox in the system.

 

[tdaugirdas]

If you deleted it - you need to re-create the mailbox from scratch.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cw2you]

I deleted it and recreated going to through 9997 then 9 and then 4 and so on then recreated it however it still comes up locked I really need to unlock it.

 

[TouchToneTommy]

If you went to 9997, it's Merlin Mail, not Messaging. What is the Class of Service for the mailbox in question?

 

[jinxs]

As well, If the mailbox is locked....reinitalizing the mailbox password will unlock the mailbox. So, the procedure would be...9997, 9, 4, 6, mailbox number, 3.

A.J. Wiesner

 

[cw2you]

Class is 9

 

[tdaugirdas]

If you can get into voicemail administration, and choice for programming mailboxes - as indicated that you did - and you successfully deleted the mailbox in question - and then recreated it - and the mailbox is still "locked" - then there is a problem with the software on your hard drive - and you will probably need a replacement drive and reprogramming of the voicemail - since there is no way to save existing data. You could try going into the security menu (listen for the options at the main programming menu) - and change the security settings that affect locking a mailbox - so that only a warning is sent - rather than locking a mailbox. Then go back and delete and recreate the mailbox in question. This may work - and may not. If not - you need a replacement hard drive

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[cw2you]

Thanks all - I went through the whole process again of deleting and re-establishing and it worked so I must have done something wrong the first time. Appreciate all your help you are great bunch.