I'm sure this is an easy one. I'm working on my first Legend system. I have worked with other systems and V/M, but this is the first time I've worked on any Avaya system.
So far, I've done O.K. getting the system configured. I'm working on a Merlin Legend r7 with an integrated V/M card. I've got the mailboxes assigned and the coverage delay at 4 rings. The V/M ports 108-111 are in group 770 and my extensions are in group 30. I can call an extension using the intercom and the V/M will answer the call. I can transfer an outside line to an extension and the V/M will answer the call. I have also managed to get the AA to answer the incoming calls. The trouble I am having is when the AA transfers a call, it rings on the line not the intercom and the V/M will not pick up this call. Another concern I have at this point is that in addition to having the coverage delay at 4 rings (which I have) I need to have the V/M pick up immediately when the extension is busy and didn't see this type of option in the coverage.
Any advice would be a great help. And if there is any other inside knowledge that can't be deciphered from the books that i havn't run into yet it would be greatly appreciated also.
Thanks in advance,
So far, I've done O.K. getting the system configured. I'm working on a Merlin Legend r7 with an integrated V/M card. I've got the mailboxes assigned and the coverage delay at 4 rings. The V/M ports 108-111 are in group 770 and my extensions are in group 30. I can call an extension using the intercom and the V/M will answer the call. I can transfer an outside line to an extension and the V/M will answer the call. I have also managed to get the AA to answer the incoming calls. The trouble I am having is when the AA transfers a call, it rings on the line not the intercom and the V/M will not pick up this call. Another concern I have at this point is that in addition to having the coverage delay at 4 rings (which I have) I need to have the V/M pick up immediately when the extension is busy and didn't see this type of option in the coverage.
Any advice would be a great help. And if there is any other inside knowledge that can't be deciphered from the books that i havn't run into yet it would be greatly appreciated also.
Thanks in advance,