MERLIN MAIL PROGRAMING 1

[rampage2]

Merin Voice Mail Auto Attendent..
I do not want auto attendent during the day, only at nite, when we push the night button on the console.
Voice system is controled by the merlin legend mode, however reguardless of the night button on or off the auto attendent answers all calls after 5 rings. How do i TURN THIS OFF AND ONLY ANSWER VIA THE NIGHT BUTTON?

 

[TouchToneTommy]

Well, the "normal" way to delay the auto attendant is the assign the lines/pool to an unused calling group, overflow it to the voice mail calling group, and create a mailbox in the voice mail that steers the call to the auto attendant. The Night Service button will overide that by sending the calls immediatly to the voice mail calling group.

Print your calling groups, to see if you can find which one has the lines assigned to it, and its overflow settings. Then you can go in and change the Overflow Timer to 900 seconds (which is 15 minutes) - it's unlikely that the phone will rings that long before the aa answers.