Merlin Mail: Dial By Name 2

[WB33]

I manage a Merlin Mail Voice Messaging System (Release 3) for the company I work for. Over the past 7 years or so, we have been adding employee names and extensions to the directory so that a caller can dial by an employee's first name.

The problem is that we have not been managing this directory. I have years of obsolete names that have accumulated over time. How do you manage your directory listing? What is the best way to clean up this mess?

 

[ken1713]

If you dial in as administrator, go to mailboxes, (4), option 6 modifies mailbox, 1 modfies name.

 

[WB33]

Thank you, for the quick reply Ken1713. I can get that far. I was hoping to find a easy way to identify all of the mailboxes setup in the directory.

For example, I call my company telephone number, press *2 and then press number "1" for "A". I get 19 possible matches. Of those 19, I have about 9 matches that are associated with employees that are no longer with the company.

In order to find out which extension these names belong too, then I have to select the associated number, such as press #1 for Barbara.

This is not that big a deal, but to find the next obsolete name in the directory, I have to hang up and call back into the Auto Attendant. If this was 5 or 6 names, again no big deal. But, I have over 6 years of stuff to weed through.

 

[ken1713]

Not sure if this is what you want, but I would get a list of existing ext. and then go in and change the names to match. Delete mailboxs that don't belong.

 

[tdaugirdas]

You CAN connect via the RS232 port using Hyperterminal - a null modem and 355AF adapter - and print-out a configuration report - which would give you the full list of existing mailboxes, their Directory names, etc. - but it is a somewhat complicated procedure.

Tom Daugirdas,
President
STCG, Inc.
stcg.com