Merlin Magix w/ Merlin Messaging R2.5 DID Help

[mannin32]

I need some help with my Magix system, I have yet to get the T1 in yet but I would like to have the system ready to go once I do. I am getting a PRI brought in with 8 voice channels and the rest is data. I also will have 1-800 number and 8-DID's.

What I am trying to figure out where I enter in DID's and how to route them. One of the DID's I want to send to Auto Att #1, another I want to send to Auto Att #2, and the rest of the DID's I want to assign to seperate que's. Here is what I have done so far.

Sys Programing --> LineTrunks:
LS/GS/DS1 --> Slot 4:
Type --> PRI
FrameFormat --> ESF
Suppression --> B8ZS
Signaling --> Robbed Bit
Line Comp --> 1
ChannelUnit --> FX
TT/LS Disc --> LS Disc --> Yes
PRI --> SwitchType --> Slot 4 --> 5ESS

Where do I go from here to route DID's and actually add them to the system.

 

[merlinman]

First off, once you set it for PRI, it is really common channel signaling. (this is really a non-issue, I just wanted to let you know)

The ideal way to do it is (A) have sequential D-I-D numbers from the Provider & (B) renumber your extensions to Match those D-I-D numbers.

I start by doing "SET UP SPACE" in the System Renumber area and that way you have all extensions in 7100 to what ever to start with.

This gives the flexibility to change the extensions to any number you wish, AND you do not need to "waste" a D-I-D on the voice mail or fax extensions.

The next thing to do is renumber a PHANTOM extension (an adjunct) to match the D-I-D being sent for AA1, and another for AA2.

Then, just put those 2 extensions in your GROUP COVER that goes to Voice Mail, and tell the Voice mail that those extensions are Auto Attendants.

 

[mannin32]

Okay I get the theory behind this but I am not sure which menues to go into. Let me tell you that this system used to be setup in one of our other offices and we had standard T1's for it, and so it has previous programming in it. Also the office I am putting it in already had phone numbers so they are just porting them over and they are not sequential. They are 696-2014, 2017, 2024, 2031, 2034, 2041, 9966.

I tried to do the "Setup Space" but didn't know which menu to find it in, I was in sys renum then went through a couple of the sub menues. Thanks

 

[merlinman]

Well, I think you need to just reset the system to DEFAULT and start fresh.

It is sad that you do not have sequential D-I-D numbers, but since you have only a few and they are somewhat sequential, then you can still do the renum as suggested.

Now, to clean out all the programming, just go to Maintenance, press Slot, put in the number ZERO, then press DEMAND TEST, then press the button 2 below where DEMAN TEST was, TWICE.

That will give you a totally cleared out system.

You can get to set up space by:

Menu, System Program, Exit/Start, SysRenumber, Default Numbering, then press SET UP SPACE.

Now you can SINGLE RENUMBER your extensions to match your D-I-D's.

There's a TON MORE programming to do to make a PRI work, by the way......

 

[mannin32]

There is a ton more programing to make the PRI work? Is there somewhere I can find this information? I never really worked on this system that much, I did changes and updates but never a full install, although I have done full installs on other phone systems, would you say I could figure it out? I have the "Merlin Magix R 1 System Programming.pdf" manual I downloaded from wedophones is that going to be enough to get me where I need to be? Or is there another manual I would need to get a PRI working? I sorry for being such a rookie but I have worked with a few phone systems and figured I would be able to figure this one out.

 

[mannin32]

How many steps are involved in getting the PRI to work because I have the TI installed now and I am not getting any lights on the 100d card. Can you please give me a run through of what I need to do?

 

[merlinman]

Actually, no lights on on the T1 is a good thing. Except when you have traffic. Then you should have an amber light.

Something broke causes the red light to come on, and we have never figured out what the green light is for.

If you can figure out a way to post your email, or if you can find mine, I can send you something that may be helpfull.

 

[telecomtekperson]

Switch must be on Hybrid Mode

1. Set Frame Format to Extended Super Frame
Lines Trunks=>LS/GS/DS1=>enter slot + Enter =>Frame Format=>Extended Super Frame=>Enter.

2. Set Suppression
Lines Trunks=>LS/GS/DS1=>enter slot + Enter =>Suppression=>B8ZS=>Enter.

3. Change Type to PRI.
Lines Trunks=>LS/GS/DS1=>enter slot + Enter =>Type=>PRI=>Enter.

PRI MENU

4. Set Switch Type.
Lines Trunks=>PRI=>Switch Type=>make choice+Enter.

5. Program B-Channel Group.
B-Channel Group=>B-Channel=>When prompted for b-channel group, type 1+ Enter.
When prompted for B-Channels, enter in the form: slot/B-Channel(sspp)
starting with B-Channel 23 and working down to B-Channel 1. Example: if slot is 4,
type 0423, enter, 0422, enter, 0421, enter, ect……….0401.
Return to B-Channel Group menu.

6. Program Lines.
Lines=> when prompted for b-channel group, type 1 + Enter=>enter line trunks (1st 23 only).
Return to B-Channel Group menu.

7. Set Network Service.
Ntwk Svc=>Misc=>CallByCall=>Enter.
Return to B-Channel Group menu.

8. Set Incoming Routing.
Incoming Rtg=>Dial Plan=>Enter.
Return to B-Channel Group menu.

Back

9. Program Dial Plan Routing.
Dial PlanRouting=>Service=>0=>Misc=>Any=>Enter.
Exit back through Dial Plan Rtg menu to PRI menu.

Back

10. Program Outgoing Table.
Outgoing Table=>CBC Svc=>Pattern=>when prompted for list and entry numbers, enter 00=>Enter.
When prompted for pattern number, enter: 0=>Next(F9)=>1=>Next=>2=>Next……..8=>Next=>9=>Enter.

Back

11. Set Network Service.
Ntwk Svc=>Misc=>No=>Enter.

If this is a general use PRI, you must change the Special Service Table as follows:
PRI=>Outgoing Table=>Special Svc=>Del Digit=>When prompted for entry number, enter 0 + Enter.
Change entry to 0=>Next=>change entry to 0=>Next, ect until all entrys, 0-7 are 0.

If this is a strictly long-distance PRI, leave the Del Digit values at default.

INFO for PRI Provider

- PRI ESF B8ZS
- The Terminal Equipment Identifier (TEI) = 0
- Switch Type: 5ESS
- Optioned for "Custom"

If switch type is DMS-100, The protocol MUST be set for “NTNAPRI”. Additionally, if the switch type is DMS-100, the field “L1 flags” in the “Trunk Sub Group” table should be set to yes. This is more critical when using DS1
cards with an Apparatus code beginning with “517M”. These particular DS1 boards WILL NOT work properly without this parameter set.

 

[mannin32]

Wow everyone thank you for all of the great notes. I am going over to the office in a few so I can try these out and see if I am configured wrong somewhere. I was wondering where everyone got this info from is it in a manual or just from experiance? Merlinman you can reach me on aol with my username. I would love some good reading material for this phone system to give me a better idea on how to do stuff.

 

[SYQUEST]

DS1 and PRI ISDN on the LEGEND and MAGIX is a continuing subject on this forum. You can glean lots of good information by reading previous posts on this subject.

Also you can download all the manuals for the LEGEND and MAGIX from the Avaya website. The LEGEND Planning Guide covers all the steps involved in setting up or making changes to a system and even has forms you can print to use on your projects. Even the oldest Legend manual has info that is not in the most recent pubs that answers questions that get asked on the forum all the time!

And you can click on the FAQs button at the top of the page below the thread title. These are contributions by the members that cover different things. There is one on setting up PRI ISDN that I used in addition to using the Planning Guide when I programmed my first PRI. I did posts of those experiences.

Happy reading!!

....JIM....

 

[mannin32]

Hey as far as Defaulting the system I went through what you told me and it is asking for a HEX address before it goes through with it, where can I find that value?

 

[mannin32]

Nevermind just figured it out it is the button bellow where the demand test button was.

For future readers to clear or default your whole system:
Menu --> Maintenance --> slot --> 0 --> enter --> demand test -->
at this menu you use the button below where the demand test was, and you press it twice.

 

[SYQUEST]

You made the wrong selection, no POKEing here.(lol) Here are the steps from the Maintenance document: Console Procedure

MENU->MAINTENANCE->SLOT->-> dial zero zero(00)->Enter->Demand Test->System Erase (line 5, left button)->System Erase (line 5, left button)->YES

It takes about one minute to perform the system default.

Hope this helps!

....JIM....

 

[mannin32]

Hey jim went though the whole pri setup after defaulting the system and I have some good stuff going on, I am getting dialtone when i press 9 but I am still not getting the call to go out, am i missing something? Do I need to add the channels to the csu menu? also when i go into lines i just choose 1-20 the first option, although i only have channels 1-8 for my voice. I tried entry mode and i couldn't get it to take any lines, i tired 0401, 01, 1 etc. and it just beeps at me.

 

[SYQUEST]

Can you do a print of the PRI INFORMATION and post it here on the forum? This way we can all see what you have set up and offer suggestions to you.

Also go to the FAQs on this forum as suggested previously and print the FAQ for "Legend/Magix Initial PRI Setup". Then review the steps covered in the FAQ against what you have programmed so far.

One other thing that no one has mentioned, is that the service provider needs to make sure that the B and D channels on the DS1 are inservice! If they are busied out then no calls in either direction will work. Has service on the PRI been cutover?

You should only program the channels that are provisioned for service, 1 thru 8 for the B channels and 24 for the D channel. The DELTA channel is the data path to the CO switch. All the call setup/teardown messages between the MAGIX and the CO are sent on this channel. So it has to be inservice for anything to work.


....JIM....

 

[mannin32]

Here is the T1 print out:
A DS1 INFORMATION



A DS1 SLOT ATTRIBUTES

A Slot Type Format Supp Signal LineComp
A 4 PRI ESF B8ZS DMI-MOS 1
A 6 T1 D4 ZCS Rob_Bit 1
A 8 T1 D4 ZCS Rob_Bit 1

A CSU/DSU ATTRIBUTES

A Slot 4
A CSU: Deactivated
A Assigned Channels:
A DSU: Deactivated
A Data Port 1
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps
A Assigned Channels:
A Data Port 2
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps
A Assigned Channels:


And Now the PRI Print Out:

A PRI INFORMATION



A Slot 4 Switch: 5ESS

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 1 4 CallbyCall By Dial Plan

A Channel ID: 8 7 6 5 4 3 2 1

A Line PhoneNumber NumberToSend

A Network Selection Table

A Entry Number: 0 1 2 3
A Pattern to Match: 101**** 10***

A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none OP OP OP/P OP none none none
A Type of Number: I I I N N N N N
A Digits to Delete: 0 0 0 0 0 0 0 0

A Call-By-Call Service Table

A Entry Number: 0 1 2 3 4
A Pattern 0: 0
A Pattern 1: 0
A Pattern 2: 0
A Pattern 3: 0
A Pattern 4: 0
A Pattern 5: 0
A Pattern 6: 0
A Pattern 7: 0
A Pattern 8: 0
A Pattern 9: 0
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service No Service
A DeleteDigits: 0 0 0 0 0

A Entry Number: 5 6 7 8 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ:
A DeleteDigits: 0 0 0 0 0

A Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:
A PRI INFORMATION



A Entry Number: 4 5 6 7
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 8 9 10 11
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 12 13 14 15
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:


let me know what you think, I am going to call it a day now but I want to try and get this up tomorow if I can/

Jon Manning
President

http://www.computechlive.com

 

[SYQUEST]

I looked over your printout and have the following comments and suggestions. I noticed you have two other DS1 modules in the system. If they are not being used, then make sure the system clock is set to sync on slot 4 as Primary, and set it to LOOP, and if you don't want a constant alarm condition from the unused DS1 modules in slots 6 and 8, and the modules are remaining in the switch then put loop plugs in them. That will get rid of the alarms.

You are missing the B channel assignments and trunk lines. You have to determine the trunk line numbers to assign to the B channels before programming them. You mentioned in one of your previous posts that you got error beeps when programming line numbers. This will occur if they are the wrong ones. Do you have any trunks ahead of slot 4?

Next, in the Special Service Table, you deleted the defaults for the first four entries. I would put them back! Unless the service provider is doing something different those values need to be there or the IDDD and 0+ calls won't work!

In the Call-By-Call Service Table the patterns for entry 0 are wrong for the general purpose PRI. They should be:

Pattern 0:0
Pattern 1:1
Pattern 2:2..... thru Pattern 9:9

Once these items are fixed, if you are using a Pool group, 70 or 890, then you can assign the trunks to a Pool group. All the default trunk numbers begin with 8; 801 thru 880. The dialtone you get when pressing 9 is from the ARS, but if no trunk lines are assigned to whatever pool is programmed in the ARS the call won't complete.

Let us know your progress once you make some changes and tests.

....JIM....

 

[mannin32]

okay so I fixed that stuff, and i am pretty sure I have it all right but I am still not getting an outside line. I added line 809, 810 .... 816 to pool 70. Is there something I have to do in ARS to tell it to use 70 when hitting 9 to grab an outside line?


here is the pri print out.

----- Site: One Choice. Captured: 02/27/06 -----
PRI INFORMATION



Slot 4 Switch: 5ESS

System: By line

BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
1 4 CallbyCall By Dial Plan

Channel ID: 8 7 6 5 4 3 2 1

Line PhoneNumber NumberToSend
809
810
811
812
813
814
815
816

Network Selection Table

Entry Number: 0 1 2 3
Pattern to Match: 101**** 10***

Special Service Table

Entry Number: 0 1 2 3 4 5 6 7
Pattern to Match: 011 010 01 00 0 1
Operator: none OP OP OP/P OP none none none
Type of Number: I I I N N N N N
Digits to Delete: 0 0 0 0 0 0 0 0

Call-By-Call Service Table

Entry Number: 0 1 2 3 4
Pattern 0: 0
Pattern 1: 1
Pattern 2: 2
Pattern 3: 3
Pattern 4: 4
Pattern 5: 5
Pattern 6: 6
Pattern 7: 7
Pattern 8: 8
Pattern 9: 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ: No Service No Service
DeleteDigits: 0 0 0 0 0

Entry Number: 5 6 7 8 9
Call Type: BOTH BOTH BOTH BOTH BOTH
NtwkServ:
DeleteDigits: 0 0 0 0 0

Dial Plan Routing Table
PRI INFORMATION



Entry Number: 0 1 2 3
NtwkServ: Any service
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 4 5 6 7
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 8 9 10 11
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:

Entry Number: 12 13 14 15
NtwkServ:
Expected Digits: 0 0 0 0
Pattern to Match:
Digits to Delete: 0 0 0 0
Digits to Add:



----------------------------------- ANNOTATION -----------------------------------


Jon Manning
President

http://www.computechlive.com

 

[mannin32]

okay well I still haven't gotten the system to work I played around with it a lot today, the pri printout above is still what it looks like. I am thinking I need to get into ARS and configure that.

Jon Manning
President

http://www.computechlive.com

 

[SYQUEST]

Since you defaulted the system and started over, that would include the ARS. So for testing purposes you need to add Pool 70 to ARS tables 17 and 18 Pool entry 1 in both. Now I think ARS tables 19 and 20 are defaulted to Pool 70, but you want to check that. If not then add 70 to them.

One other thing with the Pools you can do is, give Pool access to a station by button access or using the Pool access code in the station assignment parameters. (I forget the menu location at this moment). If you have a test station that you use, you can assign one or the other. This comes in handy for testing and maintenance.

When testing trunks/channels on the PRI, you will get dialtone when you seize a trunk, but until the call is setup with the CO no channel is connected and the yellow led on the DS1 module won't lite. Once you are cut thru to the CO the yellow lite indicates a channel inuse on the PRI.

Now at this point have you done any testing with the service provider?
Also you haven't mentioned who the 5ESS service provider is. So depending on options from them will determine if you will program "Number to Send" for outgoing CID. And once you are successful in completing a local call, need to verify toll, IDDD, Operator calls (0+ and 01+ types), and service codes (N11).

* One other item I almost forgot is for you to check the Error Log for alarms. Look for alarms related to the PRI. Like "D channel inoperative", this would indicate something is wrong between you and the CO. If the D channel is busied out in the 5ESS you will get this alarm. Without a D channel in service your calls won't complete!

So we will wait and see what happens next.

....JIM....