Merlin Magix Can't Call England

[dfed]

I have a Magix which can make international calls just fine but it can't make calls to England or any other counrty with a 2 digit country code.
Austrailian number 011-613-643-1-5000 works great.
British number 011-44-207-05-12928 or 011-44-845-124-9068 won't go.
Provider asys there is a "+" showing in front of the telephone numbers and is asking if I am set for E164 dialing?
Anyone know what E164 is and if it can be changed without having an effect on other numbers?
Thanks in advance.

 

[dagwoodsystems]

E.164 just describes the format of the number send. One criteria is that a "+" is sent in front of the digits. Sounds like that's working. Another defines how many digits can be in the dial string alltogether (which I believe is 15). Clearly you're within the boundaries there. Are these calls going out over a PRI? I'm willing to bet they are. If so, I'd love it if you posted a printout of your ARS table.

Tim Alberstein

http://www.dagwoodsystems.com

 

[dfed]

A AUTOMATIC ROUTE SELECTION


A ARS IS: ACTIVE ACCESS CODE: 9


A TABLE 25: Default Toll Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A 2)70-- 00 -------------------- 3 BOTH --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- B
A 2)---- -- -------------------- - ----- --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 26: Default Local Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 2 BOTH --:-- A
A 2)70-- 00 -------------------- 2 BOTH --:-- A
A 3)---- -- -------------------- - ----- --:-- A
A 4)---- -- -------------------- - ----- --:-- A
A 5)---- -- -------------------- - ----- --:-- A
A 6)---- -- -------------------- - ----- --:-- A

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 2 BOTH --:-- B
A 2)---- -- -------------------- - ----- --:-- B
A 3)---- -- -------------------- - ----- --:-- B
A 4)---- -- -------------------- - ----- --:-- B
A 5)---- -- -------------------- - ----- --:-- B
A 6)---- -- -------------------- - ----- --:-- B
A AUTOMATIC ROUTE SELECTION



A TABLE 27: Dial 0 Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 011----------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION



A TABLE 28: N11 Output Table
A 01)411 02)611 03)811

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 -------------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION



A TABLE 29: E911 Table (911)

A E911 Option: Partition

A Allow-11: Disable

A Other Digits for E911 calls redirected to Main Pool: --------------------

A E911 Adjunct Trunks:

A E911 Adjunct Alarm Extension:

A Partition 1:
A Extensions: 200 7300 298 7301 297 7302 282 7303
A 296 7304 283 7305 290 7306 295 7307 284 7308
A 289 7309 288 7310 294 7311 212 213 214 215
A 216 217 218 219 220 221 222 223 224 225
A 226 201 7128 7129 7130 7131 7132 7133 7134 7135
A 7136 7137 7138 7139 292 7340 281 7341 100 7342
A 299 7343 287 7344 7145 7345 293 7346 302 7347
A 301 7348 101 7349 285 7350 291 7351 303 7352
A 313 7353 312 7354 300 7355 306 7356 305 7357
A 307 7358 304 7359 308 7360 309 7361 310 7362
A 311 7363
A Trunks: 805 806 807 808 809 810 811 812
A 813 814 815 816 817 818 819 820 821 822
A 823 824 825 826 827
A Other Digits: --------------------

A Partition 2:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 3:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 4:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 5:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 6:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 7:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 8:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 9:
A Extensions:
A Trunks:
A Other Digits: --------------------

A Partition 10:
A Extensions:
A Trunks:
A Other Digits: --------------------

 

[dfed]

Yes, all the calls go across a PRI. The above is the ARS printout. Thanks for your help, anything you could suggest would be great. This one has me stumped.

 

[wireboy]

is there an administrative setting that allows a longer than 15 digit call setup message?


42

 

[dagwoodsystems]

OK. Now if you'd just dump a PRI report for me. I've slept on this and I have an idea where we might change something to get this to work.

Tim Alberstein

http://www.dagwoodsystems.com

 

[dfed]

A PRI INFORMATION



A Slot 5 Switch: 5ESS

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 1 5 CallbyCall By Dial Plan

A Channel ID: 23 22 21 20 19 18 17 16 15 14
A 13 12 11 10 9 1 2 3 4 5
A 6 7 8

A Line PhoneNumber NumberToSend
A 805
A 806
A 807
A 808
A 809
A 810
A 811
A 812
A 813
A 814
A 815
A 816
A 817
A 818
A 819
A 820
A 821
A 822
A 823
A 824
A 825
A 826
A 827

A Network Selection Table

A Entry Number: 0 1 2 3
A Pattern to Match: 101**** 10***

A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none OP OP OP/P OP none none none
A Type of Number: I N N N N N N N
A Digits to Delete: 0 0 0 0 0 0 0 0

A Call-By-Call Service Table

A Entry Number: 0 1 2 3 4
A Pattern 0: 0
A Pattern 1: 1
A PRI INFORMATION


A Pattern 2: 2
A Pattern 3: 3
A Pattern 4: 4
A Pattern 5: 5
A Pattern 6: 6
A Pattern 7: 7
A Pattern 8: 8
A Pattern 9: 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service No Service No Service No Service No Service
A DeleteDigits: 0 0 0 0 0

A Entry Number: 5 6 7 8 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service No Service No Service No Service No Service
A DeleteDigits: 0 0 0 0 0

A Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 3 3 3 3
A Pattern to Match: 280 059 049
A Digits to Delete: 0 3 3 3
A Digits to Add: 200 289 313

A Entry Number: 4 5 6 7
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 3 3 3 3
A Pattern to Match: 043 038 073 286
A Digits to Delete: 3 3 3 3
A Digits to Add: 312 305 300 306

A Entry Number: 8 9 10 11
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 12 13 14 15
A NtwkServ: Any service Any service Any service Any service
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0

 

[dfed]

I've played around with Number Type, Operator, and Type of Number. Bone of them seemed to have an effect on the calls to England.
Thanks again for looking at this.

 

[dagwoodsystems]

That's interesting. You've got the International flag bit on, yet you're able to send 011 across the PRI. Normally you send 011 as a National call or without the 011 as an International call.

Try this: Go to Tables > ARS > ARS Input > At the "Enter table number (1-24)", dial 1 and press Enter. Choose Exchange and press Enter. At the "Enter entry number (1-100)" prompt, dial 1 and press Enter. Dial 011 at the next screen and press Enter. Choose Sub A Pools and dial 11 at the "table number and route" prompt. Enter 70 for the pool dialout code.

Next go to LinesTrunks > PRI > OutgoingTbl > SpecialServ > TypeOfNumber > Enter 0 at the entry number prompt and press Enter. Select National as the type of service.

If this works for you, I'd recommend sending all N11 service number over the PRI in this manner. That is unless you've already proven those calls to route OK already.

Tim Alberstein

http://www.dagwoodsystems.com

 

[CarGoSki]

Perhaps using the Dial 0 table and adding 011 to the dial string? 011+011+number

A TABLE 27: Dial 0 Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 011----------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION

Your 14 digit number works but neither of your 15 digit number work.
What does telco say you are sending?

You could use Monitor to see what digits you are sending. If-you-know-how.

 

[CarGoSki]

Meaning that perhaps the problem is that you have programmed the Dial 0 table to add 011 to the dial string. That would give 011+011+number since you do not delete any digits in the PRI Special Service Table. Pattern 011 deletes zero digits.
I am suggesting that you remove 011 from the Dial 0 Table.


A TABLE 27: Dial 0 Output Table

A Pool Absorb Other Digits FRL Call type Start Pattern
A 1)70-- 00 011----------------- 3 BOTH --:-- A
A AUTOMATIC ROUTE SELECTION


A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none OP OP OP/P OP none none none
A Type of Number: I N N N N N N N
A Digits to Delete: 0 0 0 0 0 0 0 0

 

[dagwoodsystems]

@CarGoSki: Exactly!

Tim Alberstein

http://www.dagwoodsystems.com

 

[dfed]

Thanks for the responses guys, but none of that worked.
Essentially, I'm sending a "+" in front of numbers dialed to country code 44 and I don't know how to get rid of it.
Does anyone know how to get rid of the "+"?

 

[dagwoodsystems]

See, that's what's weird. First thing is that I don't see anything in your programming that inserts a plus. Matter of fact, I don't know that the MAGIX *can* insert a plus (experience shows that it won't insert a * either, but would instead send the rotary equivalent of 11 if need be). The other thing that's weird is that carriers kinda like the + in front of the phone number. I don't know if the telco technicians you're talking to are suggesting that this character is part of the problem, but I submit that it's not.

So where are we? Still broken?

And to help baseline the problem, it would be helpful if I knew that this problem suddenly reared it's head, followed a carrier change or some such thing. Anything you got will help.

And please do the table clean up as CarGoSki suggested...especially if you implemented my changes.

Tim Alberstein

http://www.dagwoodsystems.com

 

[dfed]

Hard to say when exactly this started -- the customer claims they (at one point) were able to call England. IDK if that's true or not, but I'm inclined to believe them.
The customer has not recently changed service providers, but that doesn't mean the customer's SP hasn't changed something within the past few months.
Ultimately, I've made every change possible in the special service tables, and changing the ARS effects all international calls... not just those to England.
The Magix has no place (that I've been able to find) where I can delete a "+".
Jenne (our distrubutor) is clueless.
I've effectively thrown it back to the provider and offered to make whatever changes they sugest (at least those the switch is capable of). If you guys think of something else, let me know but for now I'd like to thank you for all of your help.