Hi all.
I am programming a Merlin Magix with a PRI using an Intuity Audix LX for voicemail. The customer has a request that I am not sure how to set up.
They have a D.I.D. range of 4100 - 4199. Most of the extensions are in the 3300 range. They do not want the 41XX D.I.D.'s to ring on the phones, but instead want them to go straight to a voicemail box, and then light up the corresponding 33XX extension.
What I have done so far is make all the D.I.D.'s the customer doesn't want to ring as Adjucts and put those in the voicemail coverage group. That works fine. I can call in on the D.I.D. and it goes to voicemail. On the Audix I built the D.I.D. mailbox extension and tried associating that mailbox with the 33XX extension adding it to the Secondary Ext and Covering Ext fields in the user mailbox, but still cannot get the light to light up.
What am I missing?
Thanks in advance for your help.
I am programming a Merlin Magix with a PRI using an Intuity Audix LX for voicemail. The customer has a request that I am not sure how to set up.
They have a D.I.D. range of 4100 - 4199. Most of the extensions are in the 3300 range. They do not want the 41XX D.I.D.'s to ring on the phones, but instead want them to go straight to a voicemail box, and then light up the corresponding 33XX extension.
What I have done so far is make all the D.I.D.'s the customer doesn't want to ring as Adjucts and put those in the voicemail coverage group. That works fine. I can call in on the D.I.D. and it goes to voicemail. On the Audix I built the D.I.D. mailbox extension and tried associating that mailbox with the 33XX extension adding it to the Secondary Ext and Covering Ext fields in the user mailbox, but still cannot get the light to light up.
What am I missing?
Thanks in advance for your help.